Indosoft Experiences Record Growth Through First Half of 2012
Indosoft Inc., developers of the call center ACD for Asterisk, has witnessed record growth through the first half of 2012, driven by its flagship product, Q-Suite.
Officials with Indosoft pointed out that this in large measure is due to the recognition within the telecom industry of Asterisk as an advanced cost-effective telephony platform, generating significant demand for Q-Suite from hosted and managed service providers of call center services.
According to company officials, Q-Suite, as multitenant software, is uniquely positioned with its scalable and feature-rich high availability call center solution for Asterisk telephony.
Company officials said that Q-Suite 5.7 allows managed and hosted service providers to deploy a full-featured Asterisk based platform with flexibility to adapt and manage the ever expanding requirements of contact center operations.
“The reception for Q-Suite 5.7 among hosted contact center service providers has been exceptional,” said Gabe Bourque, CEO of Indosoft Inc., in a statement.
Bourque said that managed contact center services is a rapidly growing segment since it removes the burden of capital expense and infrastructure management. Hosted providers and telecom operators can depend on Q-Suite to provide a distributed architecture with multi-tenant capability and unified communications.
He said that Q-Suite comes with a CTI library for ACD integration using .NET and Web services API, providing a near complete package to meet the requirements of modern day contact centers using Asterisk.
Recently, Indosoft had announced the availability of Mobile Agent Phone Login, to allow mobile employees to be a part of the ACD (Automatic Call Distributor). Employees can now login as an ACD agent using cell phones or other external phone devices without the need for a computer console.
This feature enhancement to Q-Suite expands its flexible and powerful ACD to allow mobile agents to seamlessly be a part of the available agent pool within its skills-based routing.
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Edited by Rachel Ramsey