Call Recording Featured Article

TMCnet Call Recording Week in Review

September 22, 2012

By Rory Lidstone, Call Recording World Contributing Writer

Welcome to another TMCnet week in review, recapping the most noteworthy events in the call recording sector.

PhoneCoach is preparing to promote its Live Call Anytime service at the Successful Selling Expo on October 12. This service for sales managers, trainers and business owners allows users to record outbound calls from any phone to any phone, and listen back to a recorded call immediately.

Live Call Anytime lets users make calls via a landline or mobile phone as well as with VoIP. Recorded calls can be accessed via PhoneCoach's website and listened to immediately or downloaded for later review.

TantaComm launched its production implementation of virtualized infrastructure this week to support its solutions platform. This new technology is immediately beneficial to current and prospective customers, minimizing the necessary investment in physical hardware by taking advantage of clients' existing infrastructure.

"Each step within our software development process is designed around not only making well-designed and feature-rich products, but also understanding how to leverage the latest technologies, streamline the implementation process, and drive down the cost structure for our customers," said Nick Morris, vice president of Information Technology at TantaComm.

OAISYS recently announced that its Talkument and Tracer call recording solutions have received enhanced integration with Toshiba's IPedge business telephone system. As such, IPedge users can benefit from the cost efficiencies of SIP trunking alongside real-time call recording control.

This combined solution leverages Toshiba's Computer Telephony Integration (CTI) enhancements which allow for expanded information exchange between third-party applications. As such, the inability to acquire essential call identifiers when recording calls over SIP trunks has been overcome, marking the first time anyone has been able to do so.

ContactPoint announced this week a free trial offer for its award-winning tracking solution, LogMyCalls. The solution provides businesses seeking to optimize marketing and sales performance with inexpensive tools such as phone call tracking, call recording and call performance scoring.

"A lot of our clients don’t know which features they want or need when they sign up,” said Carlton van Putten, VP of Marketing at ContactPoint, makers of LogMyCalls. “They aren’t sure if they’re going to need Google Analytics integration or Dynamic Number Insertion (DNI), for example. This free trial allows them to try out all the features to see which ones they use and which ones they don’t use."

Carewatch Wyvern became the first care provider in Somerset, U.K., this week to offer electronic monitoring. This capability dramatically improves two-way communication with care workers, service users and their families. Called iConnect, this monitoring solution is being used at 90 Carewatch Wyvern service users' homes.

“The use of iConnect will improve communication to and from our care workers, ensuring that they are fully aware of the appointments they are attending and the tasks they need to complete in each case," said Ru Newman, managing director of Carewatch Wyvern. "Knowing exactly when they are arriving and leaving service users’ homes will also improve accountability and lone worker safety.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO. Follow us on Twitter.



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