TantaComm Implements Virtualized Infrastructure to Support Solutions Platform
TantaComm, a provider of interaction recording, call compliance and quality management solutions for business process outsourcers (BPOs), recently launched its production implementation of virtualized infrastructure utilized to support its solutions platform.
Through a comprehensive and modular suite of interaction recording solutions, TantaComm helps its clients overcome challenges that are unique to a BPO’s business environment. The company is focused on providing flexible, reliable, and practical solutions to help BPOs improve quality management and deliver results in three key areas.
TantaComm offers solutions for risk mitigation, with 100 percent voice and screen, reporting, retrieval/export/playback, PCI compliance and encryption; quality management, with process and tools, operational applications and business intelligence; and system administration, with turnkey implementation, improved administrative Interfaces, open architecture and minimal maintenance.
The new technology has an immediate impact on both current and prospective customers by minimizing investment in physical hardware by capitalizing on clients' existing infrastructure.
"Each step within our software development process is designed around not only making well-designed and feature-rich products, but also understanding how to leverage the latest technologies, streamline the implementation process, and drive down the cost structure for our customers," said Nick Morris, vice president of Information Technology, in a statement. "Building on significant progress achieved over the past year to minimize the physical footprint, we are now also offering clients the ability to leverage their pre-existing internal infrastructure."
Virtualization offers customers a variety of features, including minimal physical footprint and infrastructure resource pooling, the ability to use customer's existing infrastructure for additional cost reduction and utilization of failover and high availability configurations and a streamlined implementation process resulting in an ability to get customers up and running quickly and efficiently
Virtualization provides added flexibility to customers with the implementation of the organization's TantaComm IQ product suite, which consists of Capture, Protect, Evaluate and Centralize. It provides interaction recording, compliance enablement, quality management, and operational/platform aggregation solutions to help call center operations overcome the specific challenges they encounter in their unique business environments.
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Edited by Rich Steeves