Call Recording Featured Article

PhoneCoach to Display Live Call Anytime Call Recording Solution

September 21, 2012

By Rachel Ramsey, Call Recording World Web Editor

PhoneCoach, a provider of telephone training equipment, will promote its Live Call Anytime service at Successful Selling Expo on October 12. The Live Call Anytime service for sales managers, trainers and business owners enables users to record outbound calls from any phone to any phone, anywhere, anytime and then listen back to the calls immediately.

Telephone training equipment has brought to telephone training what CCTV brought to presentation skills and interviewing training some years ago – the opportunity for analysis and review of what actually happened. In addition, it provides for realism in the training room. 

Reviewing recorded outbound calls offers benefits such as developing people skills, improving cold calling techniques, making the most of sales opportunities and maintaining current service standards.

 “Phoenix has used PhoneCoach’s Live Call recording system since the start of the year and we have found it a hugely helpful tool for analysing our team’s outgoing sales calls and even more importantly identifying how we can help individual sales people address specific challenges.  What’s more it is incredibly easy to use, ensuring that it will remain a central part of our sales team’s ongoing development,” said Oliver Osmond, sales director, Phoenix Training and Development.

The service lets you make calls on landline phones, mobiles or by VoIP to any landline number and automatically records them. You can play back your recordings any time you like. Web playback is the most common. You access the PhoneCoach website and use the secure login, user name and password PhoneCoach will have given you. Users then have access to their calls so that they can download them to a PC or laptop via USB memory stick. Calls can be be deleted automatically at the end of any period of choice or they can be remotely archived.

Other clients that utilize Live Call Anytime include Ricoh, Maxteam, David Lloyd Leisure, Onswitch, Benchmark Marketing, Rev Up Hospitality, Motiv8 Training, Impellam, TalkSales Europe, The Learning Curve and Admedia.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Rich Steeves

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