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TMCnet Call Recording Week in Review

August 15, 2012

By Rory Lidstone, Call Recording World Contributing Writer

Welcome to another TMCnet week in review, recapping notable events this week in the Call Recording sector. Let's begin!

First up, Autonomy announced that VPI plans to implant the former company's Intelligent Data Operating Layer (IDOL) in its advanced speech and multichannel analytics solutions. VPI's EMPOWER Web-based workforce optimization solution will use IDOL's capabilities to interpret and act upon patterns and concepts found in data.

With this, VPI customers would be better able to act since VPI's context-directed interaction analytics would automatically interpret large volumes of human-generated data — chats, phone conversations, e-mails, social media, documents, images, video and websites — for use.

Next, SIP Print hired Dennis Drew this week to develop its advanced call recording technologies and offerings. A self-described “physicist by education and a programmer by trade,” Drew's official role at the company is CTO.

Drew has been part of the SIP Print team since 2009 and has been instrumental in creating the SIP-based call recording products that have proven to be extremely successful for the company. Proving to be quite modest, Drew stated that the freedom provided to him at SIP Print is a major factor in the company's success.

In other news, OAISYS' Talkument and Tracer voice documentation software offerings received integration with Toshiba's IPedge IP business telephone system. As such, IPedge users can receive the benefits of targeted, real-time call recording control coupled with the cost efficiency of SIP trunking.

“As a long-time Toshiba partner, we value the collaborative relationship we have developed and our shared abilities to optimize solution functionality and affordability for our mutual customers," said Brian Spencer, president of OAISYS.

Lastly, Node4 chose Verscom Solutions to upgrade the former's softswitching infrastructure. Node4 said it chose Verscom's solution to increase the operational effectiveness of its call centers, specifically in terms of improved handling capacity by way of an enhanced softswitch infrastructure.

“We are pleased to upgrade our network capacity requirements and infrastructure with minimal service disruptions, while ensuring a secure migration of our subscriber info and history, Verscom Solutions has delivered a flexible, advanced and cost-effective solution that enables us to significantly expand international traffic,” said Richard Buxton, Voice Services Manager for Node4.

That about wraps up this week’s week in review. Be sure to check out the main Call Recording Channel for more news in this sector!

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Edited by Brooke Neuman

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