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Node4 Choses Verscom Solutions to Expand Call Handling Capacity, Migrate Subscriber Data

September 13, 2012

By Mandira Srivastava, Call Recording World Contributor

To manage its inbound and outbound communication network, Node4, a U.K. communication solutions provider, has chosen Verscom Solutions to upgrade Node4’s softswitching infrastructure. The company has selected Verscom solution to increase operational effectiveness of call centers.

Verscom Solutions is a next-generation solutions provider and IP services enabler for wireline and wireless carriers.

Launched in 2004, Node4 selected Verscom Solutions to optimize its call handling to overall communication and marketing strategy.

“Node4 is an outstanding, fast growth operator in the U.K. and we are delighted to empower the company with best-of-breed solutions and professional services that support increased call handling capacity,” said Mehmet Balos, CEO at Verscom Solutions. “As an engineering-excellence organization, Verscom Solutions provides a comprehensive support strategy fully consistent with the needs and requirements of Node4, including a complex softswitch upgrade and data migration.”

Verscom Solutions will improve Node4’s call handling capacity by enhancing its softswitch infrastructure and simplifying the network edge with secure management, routing and control of real-time voice and multimedia sessions.

“We are pleased to upgrade our network capacity requirements and infrastructure with minimal service disruptions, while ensuring a secure migration of our subscriber info and history, Verscom Solutions has delivered a flexible, advanced and cost-effective solution that enables us to significantly expand international traffic,” said Richard Buxton, Voice Services Manager for Node4. “As a trusted partner of Node4 with a strong local presence in our region, we were confident that Verscom Solutions’ professional services team and market-proven solutions were ideally suited for our complex business requirements.”

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Edited by Braden Becker

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