Call Recording Featured Article

OAISYS Integrates Talkument and Tracer Call Recording Solutions with Toshiba's IPedge

September 12, 2012

By Raju Shanbhag, Call Recording World Contributor

Talkument voice documentation software from OAISYS offers companies with complete control over risk management, compliance, dispute resolution and other critical business concerns. To store and organize call recordings of their important business telephone conversations, Talkument users enjoy the familiarity of an Outlook-style interface.

Because of its patent-pending OAISYS Portable Voice Document (PVD) technology at its core, Talkument software is unlike any other call recording solution on the market, which only offers limited call logging functionality.

Recently, the company announced the upgraded integration of its Talkument and Tracer call recording solutions with Toshiba's IPedge IP business telephone system from Toshiba America Information Systems Inc.'s Telecommunication Systems Division.

While enjoying targeted, real-time call recording control and streamlined call retrieval and management, IPedge users can now benefit from the cost efficiencies associated with SIP trunking. Between third-party applications and IPedge systems utilizing SIP trunking services, the combined solution takes advantage of Computer Telephony Integration (CTI) improvements from Toshiba that allow expanded information exchange, the company stated in a press release.

“As a long-time Toshiba partner, we value the collaborative relationship we have developed and our shared abilities to optimize solution functionality and affordability for our mutual customers," said Brian Spencer, president of OAISYS. "By Toshiba enhancing the level of call data relayed by the IPedge platform when utilizing SIP trunks, and OAISYS in turn modifying its software to capitalize on those changes, we are exceptionally well-equipped to deliver the unique combination of advanced call recording functionality and resource efficiency businesses require.”

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Edited by Brooke Neuman

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