Call Recording Featured Article

SIP Print: A Look Forward in the World of Call Recording

September 11, 2012

By TMCnet Special Guest
Juliana Kenny,

Change is good, but for businesses it can be scary. Fortunately, some go with the flow better than others, especially when the change means better product offerings and an expanded customer base.

SIP Print, a call recording technology manufacturer, finds itself adjusting with the times. That means bringing Dennis Drew on board to develop SIP Print’s advanced call recording technologies and offerings for businesses needing to record calls over IP networks.

A “physicist by education and a programmer by trade,” as Drew describes himself, he will head up SIP Print’s technology development as its CTO for the foreseeable future. As part of the SIP Print team since 2009, Drew has been instrumental in the creation of the SIP-based call recording products that the company has been so successful in launching into various markets, most recently including the government sector.

Drew noted that SIP Print gives him “the freedom to customize [the product] in various ways to satisfy a broad range of customer needs. We don't just sell white milk but chocolate, strawberry, peach and watermelon flavored milk too! Customers asked for it, and we found a way to make it work. Being able to be flexible with the set of product features is something any technical R&D loves to be a part of.”

With this kind of freedom, Drew aims to help propel SIP Print into its new areas of coverage. With its admission to the listings of the General Services Agreement (GSA) earlier this year, it has begun to flourish through the government sector with its SIP-based call recording boxes that ensure compliance – a major concern for government-integrated bodies.

Don Palmer, CEO of SIP Print said that building the several relationships for distribution of SIP Print’s product has been a huge development and beneficial aspect of being listed on the GSA schedule. “These companies are well known and will assist SIP Print in entering into the government sector,” he commented.

The nature of the SIP world is fluctuating each year as compliance standards change, networking providers come and go, and this little thing called “the cloud” proliferates amongst businesses large and small. But, regardless of varying trends on the communications technology scene, SIP Print knows that businesses still need to record calls, and the competitive businesses are doing so over IP networks.

For Drew, moving into the “VoIP arena” was “natural” for him having worked in phone systems companies for years. He and Palmer will, no doubt, continue to lead the SIP Print team to more business and with improved products for years to come.

To learn more about SIP Print, visit the company at both #1007 at ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  SIP Print is a gold sponsor of the world’s largest communications and technology event. Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Rachel Ramsey

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