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Telcom & Data Unveils New Call Recording System

August 09, 2012

By Rajani Baburajan, Call Recording World Contributor

Business telecommunications provider Telcom & Data announced the launch of Trisys Replay call recording system, designed to help businesses record phone conversations in high quality digital sound in a cost effective manner.

Designed for small and medium businesses (SMBs), Trisys telephone call recording system includes a server and accompanying software.

Call recording systems are essential for today’s businesses for quality assurance, dispute resolution and fraud protection.

Call recording systems are increasingly used in contact centers to train executives. It’s a great tool to train staff by correcting mistakes and identifying positive exchanges.

Call recording proves its worth during dispute resolution by serving a solid proof to substantiate the claims of the company.

Firms also use call recording to verify fraudulent calls are not being made from their business. Call recording and monitoring can help businesses avoid illegitimate calls made by hackers and unauthorized users.

 “Call recording is absolutely essential for any business. It’s a powerful tool for training employees and preventing fraud,” said Ricardo Trinidad, president of Telcom & Data, in a statement.

Trisys Replay call recording systems are available in five different versions, designed to meet the unique needs of different phone system arrangements.

Replay T1 records voice activity over T1 PRI trunks. Replay ST is used for analog and digital phone systems. Replay ATS is used for connecting to analog ports. Replay SIP is used to record voice activity in a SIP-based IP PBX environment. Replay RTP is a station side recording solution for IP phone systems.

In another recent announcement Telecom & Data Telcom & Data unveiled two heavy-duty industrial VoIP ringdown telephones for the mining, manufacturing and offshore drilling industry.

The new Guardian DTR-51 and DTR-61 industrial VoIP ringdown telephones deliver safe and reliable communications in areas such as refineries, mines, manufacturing facilities, plants, offshore drilling rigs, paper mills, and food processing plants that are vulnerable to hazardous conditions.




Edited by Juliana Kenny

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