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Austin's CallTech and OnQ Solutions Declared Avaya Compliant

March 06, 2008

By Shamila Janakiraman, Call Recording World Contributor

Austin Logistics announced that its CallTech and OnQ solutions are compliant with Proactive Contact System 3.0 solution from Avaya which specializes in business communications applications, systems and services.
 
Austin said in that CallTech and OnQ are patented software solutions. They feature best-time-to-call scheduling and provide automatic campaign execution and management of intraday strategies. The solutions enable centralization of policy management besides offering call rule compliance.
 
Austin Logistics provides event based analytic solutions like predictive analytic solutions and decision management tools. The company helps financial services, retail and telecommunication companies to add value to customer interactions by taking proactive, profit-focused decisions which prevent risk and fraud in collections besides enhancing marketing and customer service.
 
CallTech and OnQ provide real-time control and makes Avaya Proactive Contact Solution 3.0 flexible with new level of comprehension regarding outbound strategy management.
 
“We are excited to continue to strengthen our relationship with Avaya,” commented Tom Miller, senior vice president, corporate development at Austin Logistics, in a statement.
“Combining the proven capabilities of Avaya Proactive Contact 3.0 with our CallTech optimized scheduling and OnQ advanced campaign management solutions, provides contact centers the real-time flexibility necessary to reach new levels of efficiency and drive results.”
 
Austin Logistics is a Platinum member of the Avaya DevConnect program. Being a member of the program Austin can submit products for compatibility testing. The products are tested at Avaya Solution Interoperability and Test Lab in Lincroft, New Jersey.
 
Avaya engineers verify each application for Avaya compliance by means of a test plan developed especially for the purpose. This enables businesses to enhance their network capabilities hastening new deployments without having to replace existing infrastructure, reducing implementation costs and network complexity.
 
“By offering compliance testing to the many innovative companies like Austin Logistics who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances at Avaya, in a statement.
 
Rossman emphasized that such member companies are able to use Intelligent Communications to connect employees and customers to information from wherever they are and over whatever device they have available. This enables more output from their multivendor network.
 

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Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.

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