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TMCnet's Call Recording Week in Review

December 17, 2011

By David Sims, TMCnet Contributing Editor

Looking back on the week in call recording, there was a good piece from TMC’s (News - Alert) Juliana Kenny looking at the year in call recording.

It has been a rather exciting year for the call recording industry, Kenny wrote, with developments in various sectors of the market, explorations into cloud-based solutions, and SIP Print (News - Alert) was not to be left out of all the hubbub. The traditionally-SMB-geared call recording manufacturer had a huge year with exploring new verticals, markets, and expanding its presence in the hosted arena.

Partnering with Coretegra earlier this year brought SIP Print’s appliance-based solutions featuring effective automated logging, auditing, and recording to the Iraqi Ministry of the Interior enabling the organization to collect security information and intelligence from Iraqi citizens. SIP Print’s innovations give the Iraqi MOI the ability to garner intelligence used to protect citizens and monitor public safety and operations when combined with Coretegra’s information technology solutions.

SIP Print’s leaders believe that 2012 will witness the explosion of the SMB, and the company has already been hard at work improving upon its existing products to support the call recording needs of the small to medium-sized businesses, but for enterprises as well.

More good stuff at the link.

TMC’s Rajani Baburajan wrote that Call Trunk, a provider of cloud-based call recording services, revealed it now allows Skype (News - Alert) users in the U.S. to record their voice calls and store them using its new Dropbox integration.

With this call recording facility, Call Trunk makes it easier for businesses to record and store important phone calls in the cloud.  The recorded phone calls can be accessed online via the browser or through its mobile apps. The audio can be stored and accessed using Dropbox, Evernote, Box and SugarCRM (News - Alert) apps, says a news report by Sean Ludwig, published in Cloud Beat.

While Call Trunk call recording service was debuted last year in the U.K., it is ramping up operations in the U.S. with the new Skype recording for U.S. users. The Dropbox integration is a new service, launched for global customers, however.

And TMC’s Jayashree Adkoli reported that Tempe, Arizona-based call recording and contact center management solutions developer OAISYS (News - Alert) unveiled the early adopter release of Version 7.2 of its Talkument and Tracer call recording software solutions, which facilitates companies improve customer service, reduce costs, increase revenue and drive overall profitability.

According to OAISYS, its Tracer and Talkument are call recording and interaction management solutions that help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns.

The Talkument is personal voice documentation and collaboration software powered by the company’s patent-pending OAISYS Portable Voice Document (PVD) technology. It captures digital recordings, or voice documents, of authorized users' phone-based conversations using the PVD technology. With the help of this technology, the application can create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as required.

 


David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

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