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ShoreTel Validation Testing Completed By CallRex Call Recording Software

June 08, 2011

By Calvin Azuri, TMCnet Contributor

Telrex is an Enghouse (News - Alert) Systems company and provider of the CallRex suite of IP call recording and contact center optimization solutions. The company recently announced that CallRex Call Recording software has passed validation testing with the ShoreTel (News - Alert) IP telephone system. Telrex has received the ShoreTel Validated designation through comprehensive testing completed with the ShoreTel Innovation Network.

In a release, Kevin Gavin (News - Alert), chief marketing officer at ShoreTel, said that "We are pleased that Telrex achieved validation as part of the ShoreTel Innovation Network -- extending the value of ShoreTel's IP telephony and unified communications solutions. Telrex's (News - Alert) call recording and monitoring software solution leverages ShoreTel's open, third party interfaces, and provides our customers with a proven software package for specific business needs."

An Alliance level member of ShoreTel's Innovation Network, Telrex is the latest evolution of ShoreTel's Technology Partner Program. Validation testing continues Telrex's long history of support and innovation on ShoreTel IP telephony systems.

Bruce Sherman, product manager for Telrex, said that "The ShoreTel component of our business has been, and will continue to be, an essential part of our growth. We remain committed to developing innovative and cost effective call recording and quality monitoring solutions for the ShoreTel customer and partner communities. We believe that our CallRex Call Recording software is an optimal solution for ShoreTel environments. Customers will appreciate CallRex's easy-to-use Web-based user interface, simple administration features, and robust recording capabilities."

The CallRex Call Recording software is an advanced solution that has been created for companies who are looking to deploy effective, efficient and affordable call recording and monitoring technology. Telrex has also lowered the barrier of entry to call recording and contact center optimization solutions by offering the solution through multiple license options.

Telrex is a member of the Enghouse group of companies and offers IP call recording and contact center optimization software. The CallRex software provides affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from ShoreTel, Microsoft (News - Alert) Corp., Mitel, Cisco, Fonality, 3Com/HP, BroadSoft, Avaya, Vertical, Asterisk, TalkSwitch, and more.

If you would like more information on Telrex's workforce optimization software, please visit http://www.telrex.com/shoretel_call_recording.htm. Telrex offers the CallRex software suite through value added resellers worldwide. Learn more at http://www.telrex.com


Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.

Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.

Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.

Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.

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