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| [November 05, 2009] |
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KnoahSoft Releases Harmony 3.0 Call Recording and Quality Monitoring Suite
HENDERSON, N.V. --(Business Wire)--
KnoahSoft (News - Alert), Inc., the innovative provider of call recording, quality and performance management software for contact centers, today released Harmony 3.0 with new enterprise-ready enhancements including a flexible, open reporting architecture, enhanced administrative functions to support large installations and first-class security support.
Harmony 3.0 complies with rigorous PCI (News - Alert) Standards through the use of Advanced Encryption, tight integration and synchronization with Active Directory, and enhanced password policy settings with full audit trail tracking and reporting.
In addition, Harmony extends its web-based plug-and-play interface, with a flexible and open architecture for reports. This interface runs against both native and external data sources, enabling contact center managers to define rich and comprehensive reports and templates through a powerful report building interface. Those reports can then be easily inserted into the existing application without the need for IT support.
With this new open reporting framework, KnoahSoft is also announcing a unique online report marketplace through the KnoahSoft website that provides users with access to additional report templates at a nominal fee to augment the wealth of built-in reports. The online report marketplace gives call center managers the convenience of pulling relevant reports from an existing library while maintaining the flexibility to design and use the types of reports they need in their business.
Some of the other enterprise-ready features of Harmony 3.0 include administrative and recording enhancements to support diverse installations from a few agents to 1,000s of seats with minimum manual effort. The state-of-the-art solution includes full redundancy and multi-tenancy to ensure all communications are recorded and partitioned without interruption for multiple environments. Also supported are diverse deployment models including remote agents, central contact centers, and branch locations in any combination.
Harmony offers pre-built, deep integrations with Avaya (News - Alert) Communications Manager, Avaya Device Media, call control (DMCC) for TDM and IP-based recording, as well as, its long standing, reliable and robust support for all Cisco (News - Alert) Call Manager product deployments.
"Harmony 3.0 includes the latest technologies and functionality needed to maximize the performance of world-class call centers," said Sri Myneni, CEO of KnoahSoft, Inc. "Our flexible and open architecture is designed to meet the recording and quality monitoring needs of call centers of any size and configuration at a cost effective price."
About KnoahSoft
KnoahSoft delivers innovative, web-based, and affordable VoIP and contact center performance management and analytic solutions. Built using the latest technologies and design techniques, KnoahSoft products are tested, continuously enhanced, and architected for easy implementation, maintenance, and use. KnoahSoft is an Avaya DevConnect (News - Alert) Gold member and a Cisco Technology Partner. For more information on KnoahSoft, visit www.knoahsoft.com or (702) 990-3022.
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