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TeleWare: "Call Recording" new technology - a call to action for first responders
North Yorkshire, UK, Nov 24, 2009 (M2 PRESSWIRE via COMTEX) --
TeleWare, the leading provider of intelligent communication solutions to businesses and service providers, today announced that their accredited partner Primetech (UK) Ltd is bringing to market the latest technology developments within the Rapid Deployment Solution.
Primetech will include the automatic recording of all bidirectional phone calls made within, into and out of the Private Mobile Network solution. Any voice communications that passes through the network, irrespective of where it originated, can now be recorded. The solution has been developed by Private Mobile Networks Ltd (PMN), a division of TeleWare Group Plc.
For the last 12 months Primetech has worked together with PMN to tailor a solution that will provide the blue light and civil defence services with a private and secure mobile network that is totally independent of any established public network. The solution will operate even in the most hostile environment where immediate communications are vital but there is no phone service or the service has been disabled. A team can move in and within five minutes they can deploy the Primetech solution, gain internet access, activate the local GSM network (to over two miles when used in conjunction with Primetech's ICSN auto meshing wi-fi network) and re-establish communications beyond the perimeter of the incident.
Henry Walker, Director of Primetech, explained the advantage of this new technology, "The provision of a full audit trail of conversations will be invaluable. The facility can be incorporated into training programmes to help evaluate and advance staff performance. By being able to thoroughly review actions and tactical decisions taken by multi agency personnel during a critical incident, it can only improve the response to future emergencies."
Lesley Hansen, Group Marketing Director of TeleWare Plc, continued, "This is an ideal solution to support remote and rapid deployment situations as no remote recording equipment is needed and you have the ability to record calls from the mobile phone within the private mobile network. Upon completion of a call, the recording is converted into an audio file that can be received via voicemail or stored and accessed online."
The new technology has been put through its paces in trials with key services. Following a recent exercise utilising the Primetech demonstration critical incident command vehicle, Phil Richardson, North Yorkshire Police Radio Communications, commented, "The fact that operational officers were able to use their mobile phones to call in and out over the Primetech satellite when the public network was not available, and then were in a position to review the recordings after the exercise is a key step forward. We were suitably impressed by both the performance and capability of Primetech'ssolution in a hazardous situation." He also highlighted theadditional benefit that the force could purchase a number of phones that are pre configured to the private GSM network and issue these immediately as stand alones ready to use by commanders at the scene.
About TeleWare
TeleWare is the leading UK supplier of intelligent communications solutions provided as packaged and tailored application software. TeleWare's applications are delivered as on-premise, hosted or managed services to all sizes of businesses. TeleWare customers include over 23% of the FTSE 100 and approaching 21% of the top 1000 blue chip national and multinational companies.
TeleWare's applications provide business communications solutions for mobility, personal contact management, messaging and call distribution and control. Unparalleled interoperability enables seamless integration with a wide range of PBX and application vendors. A commitment to open standards ensures flexibility, freedom and choice.
TeleWare is a Microsoft Gold Certified Partner, has certification for the quality standard ISO9001/2008 TickIT and has been awarded the Investors in People national standard for training and development of its employees to achieve its business goals.
About Private Mobile Networks (PMN)
Private Mobile Networks provides private GSM network solutions for a variety of deployment scenarios including: in building coverage, remote sites, GSM infill situations and rapid deployment applications. PMN offers a viable alternative to DECT and PMR for in-building solutions and delivers fixed mobile convergence solutions to business users.
About Primetech
Primetech is a leading provider of mobile satellite and secure wi-fi technology that provides voice, video and data communications services in situations where mobility and rapid deployment capabilities are key operational requirements.
Now in its 11th year of business, Primetech is proud to align itself with industry leading manufacturers, vehicle conversion specialists, satellite service experts and specialist engineers. As a result, it can provide project management skills, exceptional quality equipment and a professional service.
CONTACT: TeleWare
WWW: http://www.teleware.com
Andrea Cowan, Murf Dog
e-mail: andrea@murfdog.co.uk
Tel: +44 (0)1458 833 347
Primetech
WWW: http://www.primetech.co.uk
Private Mobile Networks
WWW: http://www.privatemobilenetworks.com
Lesley Hansen, Group Marketing Director, TeleWare Plc
Tel: +44 (0)1845 521 102
e-mail: Lesley.hansen@teleware.com
Anne Harding, The Message Machine
Tel: +44 (0)1895 631 448
e-mail: anne@themessagemachine.com
((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com.
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