Call Recording Featured Articles

ICO Offers Requests for Improvement of Data Protecton in Islington
The ICO also mentioned in its report that Islington could improve its practices of how it responds to customer inquiries. Islington may not be responding properly to customers who seek data the government holds about those customers. Upon a recommendation, the government will begin logging all such requests. Furthermore, Islington may soon implement an e-learning system that will help employees gain experience with its adult social services case management system.
05/28/2015

SIP Print's New Call Scoring Feature Supports Agent Improvement
It's no secret that agents in the call center hold a very important role since they are on the front lines serving customers. Because of this, it's important to not only keep agents satisfied and productive, but it's also vital to train agents and arm them with the tools they need to deliver those exceptional customer experiences with each interaction.
05/27/2015

Option Turns Agents' Computers into Advanced Phone and Call Controllers
CallTrackingMetrics recently launched an update for its innovative CallTrackingMetrics Softphone that provides a way for contact center employees to use their computer as an advanced phone and call controller.
05/26/2015

Call Recording Week in Review: Ringtail, CallCabinet, CounterPath
Before you head out to the barbeques and enjoy the long weekend, let's review some of the top stories related to the call recording industry this week.
05/23/2015

CounterPath Announces Improvements to its SDK For Call Recording
Part of the reason the software is so adaptable is because the CounterPath Bria SDK is built using open standards. This means that software engineers can leverage the SIP in order to make IMS compliant, multi-media sessions that include video and voice calling as well as SMS and instant messaging.
05/22/2015

CallCabinet Introduces Mobile Call Logging in South Africa
CallCabinet has announced that it has released the first compliant mobile call logging solution, Atmos Live, in South Africa.
05/20/2015

Ringtail E-discovery Helps Legal Teams Search for Audio
Business advisory firm FTI Consulting recently announced the launch of its Ringtail Audio Discovery service that provides legal teams with search, review, and redaction of audio for inclusion with other documents.
05/19/2015

Study: Cloud Computing is Creating the Mobile Climate Workers Covet
Modern employees also expect strong functionality, with 86 percent of respondents in the recent report expressing a need for reliable software, and 84 percent demanding reliable hardware. In fact, 49 percent of respondents said they will consider availability of technology when choosing between employers. Among workers aged 18-24, this statistic is at 59 percent.
05/18/2015

Call Recording Week in Review: Mitel, Dialing Innovations, Auto-Recorder
This week, Call Recording news spanned award wins, use in the restaurant market, and a closer look at the legal matters involved with recording phone calls.
05/16/2015

NICE Systems Developing WebRTC Multi-Channel Recording
Communications software developer NICE Systems recently announced that it will be paving the way for a multi-channel recording system for WebRTC.
05/15/2015

Dialing Innovations Makes Restaurant Customer Service More Palatable
The last thing anyone wants when going to a restaurant is to leave with a bad taste in their mouth, whether over the food or over the restaurant's degree of customer service. While Dialing Innovations can't do much about the quality of the food, it can help perk up the customer service side of things -and has done so with a new phone system that brings out the best in interactive voice response (IVR)- a system that has proven to offer great benefit for over 1,500 locations so far.
05/15/2015

California Votes in Favor of Secret Call Recording Bill
The California state legislative committee has approved a bill that would allow companies to record cell phone conversations without first telling their customers.
05/13/2015

Auto-Record Brings Call Recording to Android
Sometimes it's useful to record a conversation (with the other party's awareness, one encourages), be it for customer-service purposes, quality control, compliance, simple posterity or even legal reasons. But there are few commercial options for doing so on-the-fly via mobile phone. A new Android app aims to change that.
05/13/2015

Mitel Lands in Gartner's Magic Quadrant for Second Time in a Year
Mitel, a business communications provider, has announced that the research firm Gartner has placed the Kanata, Ontario, Canada-based company in its "Magic Quadrant" for Unified Communications in a new report.
05/11/2015

Call Recording Week in Review: Google, SIP Print, G2 Crowd
This week in Call Recording news we took a look at how some of the latest offering in the market are doing, saw new releases and even took a trip to Europe.
05/09/2015

SIP Print Partners with Software Link, Brings 'Software Only' to Europe
Call recording solutions provider SIP Print offers next gen solutions including a fully SIP-compliant VoIP call recording system for businesses of all sizes - in any industry. The company has been working to grow its partnerships and presence across the globe. One region it's had recent success in is Europe. This market is ripe for services delivered via the cloud because it saves money and it's more secure.
05/07/2015

G2 Crowd Releases Top Call Tracking Software Provider Report
When it comes to call tracking software, businesses can find it hard to determine just what kind of solutions they want to purchase. To that end, software review site G2 Crowd has issued a report that ranks seven of the top call tracking software products. The site has said this report is specifically geared toward helping buyers make purchasing decisions.
05/05/2015

Google Voice Proves Able Help in Call Recording
While call recording has great potential for both worthwhile use and injury to a business depending on how it's used, the tools involved in call recording can sometimes be difficult to work with. But one popular voice tool, Google Voice, is rapidly proving itself to be a major boost to the call recording operation, though it's still worth investigating just when call recording can and can't be used legally before putting these tools to work.
05/04/2015

Messaging Features Being Brought to Voice Calls
What if making a phone call was more like sending an email or text message? Could the traditional phone call be improved with modern communications features?
05/04/2015

Call Recording Week in Review: Toshiba, SIP Print, Numonix
This week in Call Recording news, EarthBend, which resells telecommunications and IT solutions for businesses, announced it added Numonix, a call recording and quality management product to its offerings. Benefits include regulatory compliance, improved call quality and security.
05/02/2015

Toshiba Provides Solution for Improved Call Recording
We've all heard this at some point when calling a company for customer support. The reason is simple: For businesses striving to improve customer service, call recording provides a beginning-to-end portrait of customer interactions; it's the equivalent of a game reel for a sports team trying to improve its play.
04/29/2015

SIP Print Achieves Partner Certification with Metaswitch Networks
SIP Print and Metaswitch Networks have announced certification of interoperability between SIP Print's Call Recording solution and Metaswitch's Perimeta Session Border Controller.
04/29/2015

Report: Speech Analytics Market Will Grow, but Vendors Must Educate Prospects on Benefits
A recent report by Grand View Research predicts that the speech analytics market will grow significantly between 2014 and 2020. With so many companies seeking to offer customers the greatest experience possible, the ability to capture content from voice interactions is critical.
04/29/2015

EarthBend Offers Numonix Call Recording
EarthBend, a reseller of business telecommunications and IT solutions, has announced that it has added Numonix call recording and quality management products to its portfolio.
04/28/2015

SIP Print Keeps it Spicy, Signs New Exclusive Partner for Latin America & The Caribbean
Latin America is a key focus for the contact center industry today as performance and infrastructure have improved over the last few years and as companies look to better cater to their Spanish-speaking customer base.
04/24/2015

LifeQuote to Review its Call Recording Process
LifeQuote, a provider of call recording software for the financial industry, recently announced its intention to review its call recording process to further enhance both client and advisor conversations.
04/23/2015

RAC Improves Customer Service with NewVoiceMedia ContactWorld for Service
NewVoiceMedia, a provider of cloud contact center solutions, has announced that RAC, a British automotive services company, has chosen NewVoiceMedia's ContactWorld for Service.
04/23/2015

Call Scoring Helps Contact Center Managers Get on the Same Page with Performance Management
There is high turnover in the contact center industry. The reasons for this are long and beyond the scope of this article, but many people who have worked in the call center industry report that the job is thankless, and that managers are very arbitrary about offering guidance and feedback, and frequently play favorites with some agents over others.
04/23/2015

MiaRec Introduces Version 5.0 of Call Recording Software, Web User Interface
MiaRec, a provider of contact center solutions and call recording software, has announced version 5.0 of its contact center call recording and quality monitoring package.
04/21/2015

Call Recording Week in Review: CTI Group, Telcom & Data, RingCentral
This week in Call Recording news, Telcom & Data said it worked to get Cooper Wheelock the SafePath Emergency Evacuation System running and ready for the new spring and summer seasons which tend to also bring weather emergencies.
04/18/2015

SafePath Emergency Evacuation System Offers Tech-Driven Disaster Warning
There is perhaps only one bad thing about spring: Its instability. While spring brings with it ideal weather in warm days and cool nights, the vibrant greenery, flowers, and the gentle promise of summer, spring also brings with it the kind of instability that makes severe weather possible. Tornadoes, thunderstorms and worse tend to crop up this time of year, and that makes emergency preparedness all the more important. Cooper Wheelock's new SafePath Emergency Evacuation System, recently introduc…
04/17/2015

Metaswitch Networks Certifies CTI Group SmartRecord
Metaswitch Networks, a network software provider, recently announced that it has certified the CTI Group SmartRecord call recording software to work with its softswitch platforms.
04/14/2015

RingCentral Adds New Enterprise Grade Features to its Office Platform
RingCentral, provider of cloud business communication solutions, announced it is adding new enterprise grade features to address mobile and dispersed workforces.
04/14/2015

European Advisers May Need to Adopt Call Recording
As this activity becomes a requirement in Europe, advisers will have to do their homework on proper processes and what features they need to have on hand. In the process, they'll have the opportunity to vet providers and land on the right solution.
04/14/2015

Call Recording Week in Review: SIP Print, ContactPoint, iOS Call Recorder
Call recording is a necessary function for call centers and businesses across industries. The benefits and compliance provided by recording calls are vital to success and surviving in today's marketplace for many.
04/11/2015

What You Need to Know: Call Recording in a SIP Environment
The point is, if you want to implement call recording in a SIP environment, you have to do your homework. A failure to get all the details right could leave you without the proper tools. If call recording is a must in your industry and you're enjoying the perks associated with SIP, you have to ask the right questions. In doing so, you're much more likely to wind up with the right solution.
04/08/2015

iOS Call Recorder Adds Missing Functionality to Jailbroken iOS Devices
Due to the complex legal and ethical implications that arise from providing the public with a way to record phone calls, smartphone manufacturers tend to not make this functionality readily accessible. Nevertheless, the call recording feature is always buried in there somewhere. We previously covered how to do it with smartphones running the Android operating system; now a similar tool is available for the iPhone.
04/07/2015

Are You Missing These Call Recording Benefits in Your Call Center?
If you're not recording calls in your customer service environment, it's time to make a change and learn how you can benefit from the practice.
04/06/2015

LogMyCalls Becomes Call Analytics Heavyweight with ContactPoint's Acquisition of Call Source's Media and Publishing Division
ContactPoint announced recently that it had acquired the media and publishing division of CallSource. As a result of the transaction, LogMyCalls is now among the industry leaders in call analytics.
04/06/2015

Why You Need Quality Call Recording
Likewise, companies are increasingly adopting the virtual agent model. As agents are working all over the world, they aren't working within earshot of the training supervisor. Using call recording to capture calls and critiquing as you go is a great way to ensure constant improvements. Plus, it's a great way to spot check those who are trained to be sure they're still following the methods you want followed.
04/06/2015

New Partnership Delivers Cloud-based Speech Analytics for Canadian Businesses
Call center agents armed with the right tools and solution to deliver a quality and consistent experience for customers is leading the pack today. To help ensure customers are getting the services they need, tools like speech analytics offer a chance to gather, review and extract important data about customers and about interactions. Armed with this information, businesses can make better decisions and ensure quality services are always the norm.
04/02/2015

TMC Presents 2015 Unified Communications Product of the Year Award to TCN's Cloud-based Contact Center Suite
TCN, a provider of cloud-based call center technology, has been named as a recipient of the 2015 Unified Communications Product of the Year Award, presented by the global integrated media company TMC.
04/01/2015

ACS Solution Helps Call Center Win the Race in Customer Care
Understanding what customers want, and more importantly what they need, before they even reach out, is critical to survival in today's competitive landscape.
03/31/2015

SMEs Face New Call Recording Compliance Requirements
Small and medium-sized enterprises are facing a looming new set of compliance requirements that will require them to record, store and be able to retrieve all customer conversations.
03/31/2015

Call Recording Week in Review: SIP Print, NICE, Red Box Recorders
Call recording solutions continue to play an important role for many businesses and call centers as they offer compliance with communications regulations. Violating rules can come with hefty fines - so it's not something that is taken lightly. Continual improvements and upgrades are being made to offerings as the landscape evolves.
03/28/2015

NICE Trading Recording Delivers Industry's First Integrated Speech Quality Check in Real Time
The Dodd Frank, Basel, SOX, GLBA, FISMA, and PCI as well as the NIST standards and COBIT compliance framework have to be followed to the letter unless companies want the wrath of regulators and the heavy fines they levy descending upon them. Even though making sure an organization is compliant can be challenging, there are many technologies that simplify the process. One of these is recording conversations between companies and their customers, which is what NICE Systems has done with the indust…
03/27/2015

TrapCall Places Stop to IRS Phone Scam
The end of the tax season for most consumers is nearly upon us. Individuals may still have legitimate payments to make, but others may have found themselves caught in a scam that has grabbed nearly $15 million from Americans this year.
03/26/2015

Nuvola and Red Box Recorders Partner on Data Recording for Contact Centers
Contact center specialist Nuvola Distribution has announced a new partnership with Red Box Recorders, a global provider of voice and data recording solutions. Nuvola will distribute the Red Box Quantify Recording Suite through the agreement, reaching partners of big-name telecom companies including Microsoft Lync, Alcatel-Lucent and ShoreTel.
03/25/2015

NICE Systems, BoomeRing Announce Integrated Mobile Call, SMS Message Recording
NICE Systems and BoomeRing have announced that they have integrated BoomeRing's mobile recording system with NICE's Engage platform, adding the ability to record both voice and SMS messages.
03/24/2015

SIP Print Finds Sweet Spot in European Market
As the entire communications technology landscape evolves, so too do the features and advanced functionalities being offered with these systems. When it comes to security and compliance - nothing beats call recording.
03/23/2015

Call Recording Week in Review: CallFinder, Twilio, ASC
Call recording solutions helps ensure businesses and call centers are in compliance with communications regulations.
03/21/2015

ASC's Latest Version of neo Workforce Optimization Suite Features Phonetic Indexing
ASC recently announced that it had launched the latest version of its workforce optimization suite, neo 4.0. The new solution now integrates with Microsoft Lync and Airbus TETRA, and includes a very powerful feature: phonetic indexing.
03/19/2015

Twilio Announces Availability of Elastic SIP Trunking
For any businesses that have found their existing SIP setups to lack built-in features or be less flexible than they had hoped, this latest offering from Twilio could resolve their frustrations. It unlimited capacity for calling/recording can be of benefit to enterprises with a global presence. Likewise, for any company without a similar trunking system but which is growing at a rapid pace, the Elastic SIP Trunking service could fit them well now and long into their growth.
03/18/2015

CallFinder and Lawson Concepts to Offer Cloud-Based Speech Analytics
The new agreement is going to give Lawson's customers an affordable cloud-based speech analytics solution. Lawson Concepts specializes in providing the right technology for contact centers, including agent experience, desktop analytics, desktop automation, guided navigation, impact analysis discovery, payment card industry compliance, quality monitoring, speech analytics, and thought leadership.
03/18/2015

DTMF Changing Call Center Security
IVR technology is still the preferred way for call center operators to reduce staffing and offer customer self-service options. Despite its prevalence, IVR often isn't enough, and live assistance is needed. This is especially true when the caller needs to disclose personally identifiable information (PII) such as credit card numbers or SSNs.
03/16/2015

Call Recording Week in Review: Red Box Recorders, Allworx, Subsentio
Call recording solutions helps ensure businesses and call centers are in compliance with communications regulations. This week news in the call recording market included new partnerships and updated solution releases.
03/14/2015

Red Box Recorders Becomes Alliance Partner in ShoreTel's Innovation Network
Lately, Red Box Recorders has received a lot of praise from both resellers and customers for the quality and performance of its Quantify Recording Solution. As a result of these accolades, the company has been named an Alliance Partner in the ShoreTel Innovation Network.
03/13/2015

INTERNET TELEPHONY Names Allworx View, Allworx Interact Products of the Year
TMC's own INTERNET TELEPHONY magazine has named two of Allworx's products, Allworx View and Allworx Interact, recipients of the Product of the Year awards
03/12/2015

Noble's Cloud Solution Selected to Enhance Whitney Bank's Customer Service
Whitney Bank, a banking subsidiary of Hancock Holding Company serving several states in the southern U.S., has selected Noble Systems Corporation's cloud-based unified communications (UC) suite to enhance its customer service. Noble provides UC, business process management and analytics solutions to the customer communications industry.
03/12/2015

Subsentio Announces Safe Harbor Cloud
Subsentio, which bills itself as "the CALEA compliance company," has announced Subsentio Safe Harbor Cloud.
03/10/2015

Call Recording Week in Review: Bluewire, CTI Group, Samsung
Call recording is important to many businesses and call centers across industries as it helps to ensure they are in compliance with communications regulations. This week's news in the call recording market included a number of new solutions to help make it easier to capture call information and record calls even on mobile devices.
03/07/2015

New App Enables Call Recording on Select Samsung Devices
With all of the functionality modern smartphones supply in comparison to its predecessor - the feature phone - it can be easy to overlook the absence of a tool to record incoming and outgoing calls. Although it may seem like a basic feature to include, the murky legality of call recording has led OEMs to hide easy access to it in order to discourage its use and avoid potential problems with the government. According to U.S. law, at least one party in a call must be aware of the fact that it is b…
03/03/2015

Impulse & CTI Group Collaborate on ClearStar Call Recording System
The impact call recording can have on the market is well-known. Call recording can prevent lawsuits, improve customer service, and serve a variety of other purposes. Impulse Advanced Communications and CTI Group have now come together to bring out the very latest in call recording technology for users.
03/02/2015

Mainstreet Announces New CSR Outsourcing Solution for Glass Businesses
Belleville, Michigan-based Mainstreet Computers Inc. recently announced that FrontLine 24/7, its new call center management system for glass companies, has begun operations. The new solution provides glass shops what amounts to a turnkey call center, with staff well-versed in glass shop operations, requiring little or no training to understand the business.
03/02/2015

Bluetooth Call Recorder Bluewire Unveiled
While Bluetooth technology really isn't that new anymore, a device called Bluewire is bringing brand new features to the well worn tech. This new device is going to be introduced soon and it will be complete with features that no other Bluetooth device can currently offer. Among the features Bluewire will boast is the ability to record two-way phone calls, as well as chat from Skype and FaceTime. All of this can apparently be done even if the user of Bluewire is 33 feet away from their phone.
03/02/2015

Call Recording Week in Review: CTI Group, Contact Solutions, Ecosmob
Call recording is a critical element in not only the call center, but a number of other businesses comply with communications regulations. This week brought news of service offerings, product solutions and some insight on a recent court case related to call recording.
02/28/2015

Contact Solutions Increases the IQ of IVRs with Adaptive Personalization
According to the company, early adopters of the platform have experienced a 35 percent decrease in the length of calls, transfer rates reduction of more than 70 percent and up to 90 percent of callers have experienced a more optimized self-service from the IVR solution.
02/27/2015

California Ruling May Change the Outcome for Class-Action Call Recording Lawsuits
For those who record telephone calls for commercial purposes - think call centers engaged in routine recording of calls for training and evaluation -- the State of California presents significant challenges to doing business. The California Invasion of Privacy Act (CIPA), Penal Code section 632, prohibits the intentional recording of "confidential communications" without the consent of the called party, and also protects "reasonable expectations" of consumers that calls won't be monitored. The v…
02/26/2015

CTI Group Announces Cloud Call Accounting System
The availability of VoIP has allowed PBX systems to be abstracted from the physical phone connections, letting them be hosted in places that could be far away from the offices they serve.
02/25/2015

Ecosmob's Contact Center Solution Enables Effective, Flexible Call Management
Ecosmob, a provider of IT solutions and services, has achieved significant success with its popular Contact Center solution. The company's software was developed for inbound, outbound and blended call centers, offering a long list of features to complement its robust underpinnings and make it easy for companies to effectively manage all aspects of incoming and outgoing communications.
02/25/2015

Call Recording Week in Review: ResponseTap, CloudFactory, Noble Systems
Call recording is easily one of the most powerful tools a business can bring to bear. Its use alternately controlled by and required by law-depending on the industry that puts it to use-can protect against lawsuits, ensure the best in customer service, or potentially destroy a user's privacy. With this many important uses in the roster, it's no surprise there are lots of new developments coming out in this sector, and this week proved no exception. So with a weekend on hand, it's a great time to…
02/21/2015

Pindrop Raises $35M to Combat Voice Fraud
Pindrop, which specializes in preventing voice fraud in call centers, said that it will use the funds to invest in customer support, engineering, sales and marketing staff, and it will also expand across newer verticals, geographies and products.
02/20/2015

Gulf Coast Collection Bureau to use Noble Enterprise Cloud Contact Center Solution
Noble Enterprise Cloud is another example of a solution that any call center worth its salt should consider. Sophisticated call management is something that a business can no longer manage entirely on its own. Compliance issues and DNC list management alone are an unwieldy task and the laws are unsympathetic to violators.
02/20/2015

CloudFactory Receives $2 Million From Rockefeller Foundation to Hire Kenyan Workers
SpeakerText is a cloud-based application that provides audio and video transcription, splitting files into 10-second clips that can be distributed to online workers, similar to Amazon's Mechanical Turk service. It provides captioning services for an impressive list of clients including ESPN, Deloitte and the University of North Carolina.
02/19/2015

How Big Data Can Make Call Center Experiences Go More Smoothly
The biggest such point is that the tool can narrow down the personality of the person calling in, which in turn allows companies to, in the future, connect that caller not to the first available representative, but the first available representative with a similar personality type. Failing that, companies are able to better connect to compatible personality types, and that can be a big help in terms of addressing certain issues.
02/18/2015

ResponseTap Calls for Greater Review of Call Tracking Systems
Call tracking systems, when such started to emerge, were often regarded as a useful addition to a business' capabilities, offering up great potential to improve overall results and make for a better chance at getting sales and improving operations. But ResponseTap-itself a fairly major name when it comes to marketing automation-called on businesses to take a closer look at this technology.
02/17/2015

NewTek Releases TalkShow VS 100 Scan Converter for Skype Calls
Scan converters have been known in the video processing industry for being somewhat inflexible and difficult to use for converting video signals on the fly. NewTek is trying to change that image with its new TalkShow VS 100 hardware - a 19-inch rackmount device that takes a Skype call and instantly converts it into a signal fit for live television.
02/09/2015

Call Recording Week in Review: Marchex Tackles Marketing, SIP Print Vies for Enterprise
In the wake of ITEXPO Miami 2015, there has been plenty of news in the tech world to keep us busy. In the call recording market, everyone from enterprise solution providers to marketing teams are eyeing the technology as the next viable solution to push their agendas forward. Let's take a look at what people are saying about call recording this week.
02/07/2015

SIP Print Poised to Expand into Enterprise Call Recording Market
The call recording industry is changing rapidly these days. While a decade ago the technology was seen as a precautionary measure for some contact centers, today it is an integral tool for every contact center, in order to train employees, maintain quality assurance, and perhaps most importantly remain within compliance margins of ever-changing legal regulations.
02/06/2015

Cloud and VoIP Make Call Recording Shine
While VoIP is a topic that has been talked about ad infinitum when it comes to communications, its relevance is not something that can be stressed enough. Businesses who have yet to migrate over to a more updated system like a VoIP one are surely missing out on a lot of features, not to mention the opportunity to see a lot of savings in the monthly bills.
02/05/2015

Call Recording Helps Optimize Click-to-Call Marketing
The contact center is seeing many new and innovative ways to incorporate agents into the marketing process, and perhaps one of the most seemingly direct ways is through click-to-call campaigns, which utilize mobile call extensions to connect customers with agents. But, despite the strategy's growing popularity over the past year, there are click-to-call flaws that have kept it from becoming a more regularly used tool. As it turns out, one company is enlisting call recording to make click-to-call…
02/05/2015

Call Recording Week in Review: Digium, Senss Technologies, and Wisdom from ITEXPO
With ITEXPO capturing the attention of much of the tech industry this week, experts and thought leaders came together to share ideas on current and upcoming trends, as well as to announce new products and services. Amidst this hub of activity, the call recording industry was generating plenty of news, so let's take a look at some of the week's highlights in the space.
01/31/2015

TelStrat EngageRecord Passes Avaya Compatibility Testing
The cooperation of enterprises with one another can go a long way toward product/device interoperability and increased sales for their products. Avaya, a provider of business business communications and collaboration software, has created its DevConnect program to involve third parties that wish to combine Avaya's global reach with their own products.
01/30/2015

ITEXPO: Digium, Voxox Buff Business VoIP Credentials
Differentiation among business VoIP cloud services is becoming increasingly important, as companies are in a constant battle of features, brand, and price. Digium has added a business continuity solution to Switchvox while Voxox is taking its communication expertise in virtual PBX and extending it with Cloud Phone Pro, a hosted voice offering.
01/29/2015

Bluewire Can Record Calls Hands-free
Senss Technologies has announced that it is developing a Bluetooth device, the Bluewire, to record calls on smartphones hands-free and is running a campaign on Indiegogo to fund it.
01/28/2015

ITEXPO 2015 Keynote Panel Talks Law Enforcement, VoIP and CALEA
A lot has changed since 1994 when Congress first enacted the Communications Assistance for Law Enforcement Act (CALEA). The act was initially put in place as a response to concerns among law enforcement agencies over emerging digital and wireless communications at the time (i.e. call forwarding, call transfer, multi-party calling, calling cards). Fast forward 21 years and the state of emerging digital technologies has transformed beyond measure, only posing that much more of a challenge for law …
01/28/2015

Call Recording Week in Review: Swisscom, Call Cabinet and Storacall
Call recording technology has reshaped the way businesses all over the world ensure a high level of customer service quality while also reinforcing compliance regulations. With such a pivotal role to play, call recording technologies-and the laws governing them-are constantly changing and evolving, creating a lot of news to cover not just at home but internationally as well. Let's take a look at some of global the highlights in the call recording space from this week.
01/24/2015

Storacall Self-Monitoring System Aims to Minimize Downtime
Storacall Voice Systems, a subsidiary of the Storacall Group providing call recording solutions for call centers, recently announced the introduction of new self-monitoring features for its range of call recorders. Called Storacall-ProActive, the internal module ensures all components of a deployed call recording system to regularly check their connections with each other, looking to see if each component at a given moment is live and active.
01/22/2015

Swisscom Offers Swiss Banks Something New: Crealog Mobile Voice Recording
Call recording has been a powerful tool ever since its creation. It's done a lot of good for individuals and businesses alike. Like any powerful tool, it needs a proper set of rules to help protect against its misuse, as misuse of a powerful tool can be disastrous. But for Swiss banks, Swisscom is about to offer something of a first in the field, specifically, access to the Crealog mobile voice recording system to help provide some of those valuable call recording capabilities regardless of phys…
01/21/2015

Call Cabinet Announces Release of Call Logging Software for South Africa Businesses
CallCabinet South Africa, a provider of voice logging and call recording software for businesses in South Africa, recently announced the launch of its new cloud-based voice logging product. The company says its new software is the first of its kind in the country.
01/21/2015

Swisscom Launches MVR Managed Service
Swisscom, a Swiss telecommunications provider, recently launched its Mobile Voice Recording (MVR) managed service. Built on technology from telecommunications solutions provider CreaLog, Swisscom's MVR is aimed at financial service providers and enables them to automatically record and store all communications that take place over mobile networks.
01/20/2015

CNIL to Begin 'Simplified Norm' of Personal Data Processing
The Commission nationale de l'informatique et des libertes, otherwise known as the CNIL, is a French, independent regulatory body that seeks to enforce data privacy laws as they relate to the storage and use of personal data. Recent news regarding the CNIL notes the organization has issued new standards, a "simplified norm," to streamline compliance with privacy laws that could lessen the burden on enterprises that report the recording of workplace phone calls.
01/20/2015

Call Recording Week in Review: Gryphon, CallMiner, 3Logic, and More
The call recording industry hit the ground running this year. While we're only halfway through January, there have already been plenty of developments, with more on the horizon thanks to ITEXPO Miami being held later this month. Let's take a look at some of the call recording highlights from this week.
01/17/2015

Call Cabinet Coming to ITEXPO
Boca Raton, Fla.-based Call Cabinet Corporation made quite the splash in the call center space this week, as it has unveiled the industry's first cloud-based and compliant call recording solution. Known for developing a range of inventive, scalable and progressive cloud and premises-based call recording solutions, Call Cabinet Atmos is a game changer.
01/16/2015

CarrierSales to Offer TCN's Contact Center Suite Under New Partnership
TCN, Inc., a provider of cloud-based call center technology, recently announced the forging of a new strategic partnership with CarrierSales, a telecom master agency with hundreds of sales partners. CarrierSales will promote Platform 3.0, TCN's contact center suite, to its extensive agent network of value-added resellers, managed service providers, systems integrators, telecom resellers and hardware vendors.
01/15/2015

3Logic Updates Platform to Comply with TCPA
The Telephone Consumer Protection Act contains a number of regulations that seek to protect people from unwanted and unwarranted telephone calls. Its implementation in the early 1990s made sure that telemarketing companies could not, among other regulations, call residences before and after certain hours. It also made sure that marketing companies would honor the National Do Not Call Registry so consumers who did not want to be contacted could protect themselves from marketing.
01/15/2015

Gryphon Networks, CallMiner Offer Speech Analytics Solution for Contact Centers
Gryphon Networks, a provider of sales intelligence and marketing compliance software, has announced a strategic partnership with CallMiner, a provider of voice and speech analytics software for contact centers.
01/12/2015

It's Another Comcastic Day as Comcast Brushes Off Call Recording
While most of us were recently closing out the year 2014 with thoughts of what we'd do with this clean stretch of canvas that is 2015, Comcast, meanwhile, was finishing off a disastrous 2014 with just one more disaster. Summarized in a recent video release that has already started taking on a life of its own known as "My Comcastic Day," the video features audio of a customer trying to get Comcast to honor promises of a special rate. But even the use of call recording couldn't sway Comcast to liv…
01/05/2015

Speakerbus and VPI Present Integrated Solution for Trading Floors
Speakerbus, a leading provider of voice collaboration solutions for the financial and command and control markets, recently announced alongside Voice Print International (VPI), a leading provider of compliance recording and workforce optimization software solutions, that the two companies have advanced their strategic partnership. By combining their award-winning technology, Speakerbus and VPI are able to offer a new solution that draws on each company's specialty and delivers best-in-class resu…
12/30/2014

Call Recorder Solution Offers Ability to Record FaceTime, Skype Video Calls
In the board room, there is very little doubt that technology such as call recording technology is only getting more popular. That doesn't mean that people who live outside the boardroom wouldn't also like the ability to use this kind of tech. A new solution, which is named Call Recorder offers up the ability to record video conferencing the way pricier solutions do so for large companies. The solution will allow people to record their FaceTime and Skype chats so they can review them later for a…
12/24/2014