Call Recording Featured Articles

  • Numonix Intros RECITE 3.0 for Interaction Recording
    Numonix, a call recording and quality management software developer based in Boca Raton, Florida, has released a new version of its flagship RECITE recording solution. The latest RECITE version 3.0 introduces multi-media recording, specifically the monitoring and recording of chat, video and screen share within a Microsoft Skype for Business (Lync) environment.
  • Sorry, Eavesdroppers: BlackBerry SecuSUITE Delivers Government-level Security to Mobile
    As BlackBerry continues fulfilling pre-sales of a November 6 release of BlackBerry Priv, CrackBerry, the survivors' guide to everything Blackberry, fills us in on BlackBerry's SecuSUITE for Enterprise app. This app will be available later this week for BlackBerry 10, Android and iOS. This app is structured to allow VoIP technology to conduct secure, untapped conversations across the globe. This security is set at the maximum security level.
  • You Won't Believe What Customers Will Tell You Given the Opportunity
    For the call center industry, the concept of call recording is not lost on its agents or even its customers. We've become accustomed to the common message that warns us of the potential of capturing our conversation for training or quality purposes. At the same time, call centers also need call tracking to measure the overall performance of its agents. Do the two platforms relate and is it necessary to have both?
  • Liquid Voice Partners with Eyrco For Voice Recording
    Liquid Voice, a developer of call center communications and recording software, recently announced that it has partnered with Eyrco, a provider of similar services to enterprises in Irelend. The partnership should extend Eyrco's ability to supply its customers with call recording tools that fit their needs.
  • Call Recording Week in Review: Dubber, Yallo & A Closer Look at Security
    This week's call recording news included a closer look at the important role security is playing in just about every industry. In the call center in particular, call recording technologies are the main system for ensuring that a company is compliant and securely handling any sensitive information. The importance of call recording solutions has become so important in fact, that other news headlines this week point to new funding and investment for companies offering the capability.
  • Dubber Plots Global Expansion Following Big Funding Round
    Money can't buy happiness, but few things actually get accomplished without it. That's a point recently underscored by a successful funding round by Dubber, a firm that specializes in call recording tools. With $5.7 million recently raised in a fundraising effort, Dubber now turns its gaze from native market Australia to expand into the wider world.
  • Securus Addresses Prison Recording Leaks
    Security leaks seem to be an everyday occurrence these days, but when the recordings of prison conversations has been breached, it just goes to show there is nothing off limits for hackers. A report on The Intercept revealed a major breach has taken place at Securus Technologies, a company specializing in providing phone and video visitation services to incarcerated people.
  • Yallo Raises Capital, Releases iPhone App
    Since Yallo first burst onto the call recording scene, the firm has been looking to improve the services it already offers. Those services give businesses access to features like recording and voice calls, while also adding some features which aren't normally seen when using a regular old phone or even a smartphone. Now the company is announcing its very own call recording application that is specially designed for use on the Apple iPhone.
  • Not All Call Recording is Created Equal: Consider Security, Analytics and Interoperability
    In the past, call recording was one of those technologies that most every company needed, at least to some degree, but wasn't happy to have to spend money on. Today, however, like many technologies, advanced analytics have turned call recording on its ear.
  • Call Recording Week in Review: Aeriandi, Dubber, NSA
    This week's call recording news headlines including a refreshing look at the reasons why it's important to have the technology in your business, as well as new releases and more news out of the controversial NSA happenings.
  • Aeriandi's New PCI DSS Solutions Are a Swiss Army Knife for Communications
    I've always loved it when a tool can serve more than one function, and Aeriandi's new PCI DSS-compliant line of voice services does just that. Businesses looking to make some communications upgrades may have a new friend in Aeriandi.
  • Judge (Cleverly) Thwarts NSA Phone Records Program
    Since 2001, the National Security Agency (NSA) has been gathering telephone information on hundreds of millions of American citizens. On Monday, November 9, 2015, a federal judge in Washington came to the conclusion that this was likely unconstitutional.
  • Dubber Brings Integrated Call Recording to North American Market
    Dubber, a provider of cloud-based Unified Communications (UC) services, recently launched its call recording service in the North American market with the announcement of BluIP as its first telco customer in the region.
  • 4 Reasons Your Bosses Will Love Call Recording
    Have you ever recorded a call you made to a friend or family member just to see how you sound? I haven't either, but the agents in the call center industry are used to the activities surrounding call recording. We often get the message that they may or may not be engaged in this activity - do you wonder how they react to the sound of their own voice?
  • Call Recording Week in Review: Microsoft, Radware, Numonix, Convergys
    This week's call recording news headlines included a look at upcoming features in Windows Mobile 10, new partnerships and an interview from the recently concluded ITEXPO.
  • You Won't Believe What That Agent Just Said to Your Customer
    In the world of voice interactions, call recording and quality monitoring still play an important role. We want to know that employees are following scripts, avoiding promises we can't keep and delivering quality customer interactions so as to limit customer churn. To that end, it's important that the solutions put in place to capture these interactions for quality control can deliver on high expectations.
  • Convergys Implements Radware Load Balancing for Better Network Performance
    Radware recently announced that Convergys would include its Alteon application to provide load balancing and call recording in its call centers. It will allow Convergys, which handles more than one million calls daily, to have a better system for dealing with planned and unplanned downtime and still handle its large volume of calls.
  • Microsoft Leak: Call Recording Coming for Windows 10 Mobile
    Although company authorities have yet to confirm, there was a leaked Windows store listing that suggests call recording will be coming to Windows 10 mobile. The listing claims that users will be able to: "Record your phone calls-cellular, Voice over LTE, or Wi-Fi-for future use and playback (requires consent from all parties on the line)."
  • New TCPA Court Cases Leave Major Uncertainty in Controversial FCC Law
    The FCC has unhelpfully doubled down on its expansive and somewhat controversial interpretation of the TCPA's definition of auto-dialer technology, sometimes known as "automatic telephone dialing systems" or ATDS.
  • Senate Passes CISA Security Bill Despite Major Privacy Concerns
    On October 27, 2015, the Senate voted 74 to 21 to pass a version of CISA that privacy advocates say will mask new government surveillance as security protection.
  • Contact Center Employment Growing in Europe
    The 2014 European Contact Center Benchmark, which was just released, revealed contact center employment grew at 3.6 percent in 2014.
  • CTI Group & BroadSoft Collaborate on Proteus Enterprise
    Hosted telephony options are a bigger part of the landscape than ever before, but with this change comes some new issues to address. CTI Group, with a little focus on BroadSoft, may have just the solution afoot, as it introduces the new Proteus Enterprise Multi-Tenant call accounting system.
  • FCC Makes Inmate Calling More Affordable
    The Federal Communications Commission, acting on its mandate to ensure that rates for phone calls are "just, reasonable and fair for all Americans," has approved an order regulating the prison and jail telephone industry and reducing the cost of calling home for inmates and their families.
  • Call Recording Week in Review: VIQ Solutions, Liquid Voice, Uptivity by InContact
    This week's call recording news headlines highlighted some of the reasons the technology continues to play such a critical role for businesses and call centers that interact with customers. We also saw new product releases and upgrades.
  • More Than Just Quality Control: How to Put Call Recordings to Work
    If you're already recording calls and simply storing them onsite (or having your hosted solution provider store them for you), consider what else you could be doing with those calls that would improve your organization and turn return on investment, or ROI, around much faster.
  • Liquid Voice Improves Spelthorne Borough Council
    When Spelthorne Borough Council, a local government district and borough in Surrey, England wanted to improve the performance of its call center operations, it selected Liquid Voice.
  • Arkansas Federal Court Upgrades VIQ Multimedia Recording Software
    The Arkansas Federal Court has been a customer of VIQ Solutions, a provider of multimedia recording and workflow software, for several years. VIQ's latest announcement indicates that the relationship will continue and that the court will upgrade to both VIQ Central Server for recording and to AccessPOINT for online access to files.
  • Call Recording and PCIDSS Compliance: Everything You Need to Know
    It seems like every week we hear a news story reporting about a discovered security breach or sensitive data being compromised. The reality that no one can escape a possible breach is scary. And those issuing fines for noncompliance are having a field day.
  • Call Recording Week in Review: MiaRec, CTI Group, Evolve IP
    This week's call recording news headlines included new product offerings, market research and customer success stories.
  • Audio Monitoring Market to Reach $2.15 billion by 2020
    The audio communication monitoring market could be worth up to $2.15 billion by 2020, according to a new report by MarketsandMarkets.
  • Evolve IP Upgrades Call Center, Making it a Complete System
    Evolve IP recently announced that its cloud-based call center had undergone a significant update to the various features it offers. The enhancements will allow contact centers to better serve customers, improve performance, and provide better recovery from system crashes.
  • CTI Group & Tango Networks Partner to Give Service Providers Mobile Call Recording
    Getting call recording tools can be a difficult process, with plenty of options available for the user. A new effort from CTI Group and Tango Networks is offering one more welcome option to the marketplace.
  • MiaRec Ready to Measure Contact Center Success
    The contact center has a lot on its plate these days. To address the call center's most pressing concerns, MiaRec recently released the newest version of its eponymous call recording and contact center management tool.
  • Microsoft Could Integrate Call Recording into Windows 10
    A recent industry news report notes that computing giant Microsoft may be developing call recording features that could work within its Windows 10 operating system.
  • Austco Develops Self-Testing Capability for Correctional Communications Systems
    Austco, a British firm that develops communication solutions for both healthcare and secure facility environments, has included self-testing features into its CellGuard communications system for correctional institutions.
  • Scribie Transcription Partners with Amolto Skype Recording
    Scribie, a developer of audio and video transcription software, recently announced that it has partnered with Amolto to integrate its transcription services with Amolto's Skype call recorder.
  • Numonix Announces Availability of Recite 3.0 at ITEXPO
    Whether you are a small business or a large enterprise, call recording is now an essential tool for delivering new services and protecting your organization from compliance violations. The solutions available in the marketplace today have price points that allow businesses of all sizes to deploy this technology.
  • RingCentral Releases Two New APIs
    RingCentral, provider of cloud business communication solutions, has introduced two new APIs to give its customers a better way for the way businesses communicate: the first is Call Recording Access and the second, a three-legged OAuth API.
  • Microsoft's Latest Voice Recorder Provides Better Support for Extended Recording
    Microsoft announced a recent update to the Universal Voice Recorder app for Windows 10. Version 10.1509.26120 of the app works on both PCs and mobile devices, and has several new features designed with ease of use in mind.
  • Grandstream Wave for Android Awarded Product of the Year 2015
    Grandstream's award-winning work is likely to provide a lot of value for its users, and future versions should prove little different. While there's something to be said for the specialist tool, sometimes the best tool is the one that can serve more than one function.
  • Marchex Call Analytics for Search 2.0 Gives Marketers a New Edge
    Those who have been following the concepts of big data lately know that there's a lot of potential there for businesses to take advantage of. The ability to sift through communications sources and generate patterns is highly valuable, especially when those patterns can be converted to action. But that conversion isn't always easy, and sometimes it's almost too difficult to try. That's a development that's changing, though, and tools like the newly-announced Marchex Call Analytics for Search 2.0 are looking to lead the way.
  • How Call Recording Improves Call Tracking
    Why do you insist on call recording in your environment? Is it to protect your bottom line in the event of a dispute? Are you using the recordings to demonstrate compliance or to improve quality outcomes? Or is call tracking an important activity and recording steps are critical to ensure the performance of your campaigns?
  • Call Recording Week in Review: Broadvoice, Dubber Corporation, Voxsmart
    For businesses across the globe, having a call recording option added to an enterprise phone system has become a requirement - not just a necessity.
  • Dubber Corporation Offers Line of Services to The Voice Factory
    There's an old saying in the corporate realm: if you're not growing, you're dying. Dubber Corporation recently exemplified that statement, showing that it indeed wasn't dying and would join in with U.K hosted voice telecommunications firm The Voice Factory. With the move, Dubber Corporation is set to provide an array of services to around 1,000 key customers, with the full scope of the agreement reaching over 5,000 end users eventually.
  • UK Business Growth Service Gains a Member in Voxsmart
    Voxsmart, is reportedly one of the biggest names in mobile call recording tools for the City of London's financial trading market, which is the kind of fuel necessary to go on an international expansion. To make that expansion happen, meanwhile, it joined the Business Growth Service as a means to get access to specialized support types, as well as training, to better join different markets.
  • Is Insurance an Option for Call Recording Class Action Suits?
    We all know the value of call recording, whether as a training tool, a customer service assistance tool or as a means to protect against lawsuits. But call recordings, when gathered contrary to the various laws that govern such tools, can be just as dangerous as they are useful. That's got some companies considering whether or not insurance would be useful in a scenario in which a law was violated.
  • Broadvoice Launches Hosted PBX Call Recording
    Hosted voice and telecommunications provider Broadvoice has launched call recording as part of its cloud PBX and unified communications suite.
  • Call Recording Week in Review: Verint, CTI Group, DealerSocket
    Call recording solutions are being added to the communications offerings of businesses across numerous industries and sectors to help with training, compliance and analytics. This week the news feeds were filled with new product announcements and solution upgrades that added call recording to the arsenal.
  • Veridian Solutions to Offer Verint WFO and Speech Analytics Solutions in Australia
    Contact centers are a very important nexus for organizations between their products and customers. The information collected during the interactions consumers have with agents can prove to be of great value for product development, market sentiment, customer satisfaction and more.
  • DealerSocket Adds Click to Call Functionality to Century Interactive
    Certain things are highly prized in the sales field, and thus by most every business which actively pursues its sales. Call recording systems certainly qualify along with customer relationship management (CRM) tools. Another tool, click-to-call - which allows users to start a voice conversation via a click from a website, is also increasing in popularity for the sales arsenal.
  • Call Recording & Compliance: What You Need to Know
    Call centers today are tasked with not only providing quality customer interactions for businesses but also remaining compliant at all times-even as global growth occurs. Compliance with industry standards may vary from market to market or country to country and because of this, call centers should never assume that they are in compliance. A recent article by Compliance Coach Michael McAlpen writing for CIO, talks about some of these call center compliance traps and what to do about them.
  • CTI Group and AiTech Boast New Cloud-Based Recording and Analytics Package
    One thing that's becoming increasingly clear in the world of call recording is that analytics in chorus with call recording can yield some incredible benefits for enterprise users. Thus, CTI Group's support of AiTech as it brings out its new cloud-based recording and analytics system is timely, and sensible.
  • Call Recording Week in Review: NICE Systems, CallFinder, Century Interactive
    Call recording news continues to make headlines as a key tool for performance management and for security purposes.
  • Century Interactive & DealerSocket Integrate for Outbound Click to Call
    For anyone involved in sales, from the salesforce up to management, the ability to track and measure performance is vital. This is especially true for car dealerships that need to know how many outbound calls agents are making and how many of those are resulting in sales or are driving possible customers away.
  • Call Recording is an Ever-Changing Business; Learn How to Change With It
    In the business world, there are a number of innovations that have been cropping up more and more over the last few years. Call recording is one of them, and is only getting more important as the telecom industry changes itself from one month or even week to the next. There is very little doubt that call recording can come in handy no matter what industry a company is operating in, especially when it comes to measuring the success of interactions with customers.
  • NICE Systems Supplies Philadelphia with Extra 911 Answering, Call Recording Capacity for Papal Visit
    NICE Systems will supply the Philadelphia Police Department with additional 911 call answering and incident management capability during Pope Francis' upcoming official visit later this month.
  • Gaining Customer Trust Back After High-Profile Data Breaches Means Using PCI Compliance Technology
    Customer loyalty is beginning to seem like a relic of the past. The days when consumers swore fealty to one brand - and one brand only - seem to belong to an era of poodle skirts and cars with fins. Customers today look for good value and robust (and easy) customer support. They will remain customers until the day arrives when a company can't fulfill that need. They then sever the relationship and go looking for a company that will.
  • Call Recording Week in Review: ContinuitySA, Dubber, Numonix
    Call recording's value overall continues to be a standout in the field, and as such, lots of opportunities are showing up for those interested in getting plenty of value out of a tool so powerful that there are laws in place regarding its use. So now that a long holiday weekend's on hand, let's walk into it with a sense of accomplishment, looking back on the biggest events of the week and finding ways to fit these into next week with our Week in Review coverage!
  • KPN Opposes Dutch Spying Plans
    The Dutch telecom provider KPN has voiced opposition to the government's plans to monitor phone and Internet connections, according to Expatica. The plan gives the Dutch intelligence agencies AIVD and MIVS access to all fixed and Internet traffic in the country.
  • Numonix Call Recording Solution Awarded Product of the Year
    Call recording is an important feature for any enterprise to have with their communications arsenal-not only for regulatory and compliance needs-but also to provide key data for understanding things like where improvements and training can be done or how customers are interacting with the company to better drive success.
  • Dubber Releases Native Cloud Call Recording Platform in European Market
    For businesses, capturing customer calls is a useful data set that can be used to improve the products and services they offer. In the past this required costly propriety solutions not many businesses could afford, but Dubber, a true native cloud platform, is making recording available to everyone. The Australian company has announced it is expanding its reach by making its product available in the UK and European market.
  • ContinuitySA Upgrades to Avaya Communications Manager 6.3
    ContinuitySA provides business continuity products, including disaster recovery, to businesses in Africa. Its disaster recovery site in Randburg, South Africa recently upgraded to the Avaya Communication Manager 6.3 to ensure that its customers have access to the most up-to-date communication system it can offer.
  • Call Recording Week in Review: CallTrackingMetrics, Castel, NetSapiens
    This week in call recording news we got another look at some of the ways recordings are being used to improve performance in various industries and even saw new solutions and releases.
  • Call Scoring Adds Accountability and Measurability to Call Recording and Performance Management
    Most contact centers today use some type of call recording and quality monitoring solution to ensure that agents are doing their jobs right. While they may not record every call - only financial and health services providers, as well as public safety agencies are required to - they recall enough of them so they can regularly evaluate agents for performance reviews.
  • NetSapiens Updates SNAPsolutions VoIP Platform
    NetSapiens, developer of the SNAPsolution VoIP platform, recently announced a series of updates to that platform including WebRTC integration and an increased number of SNAPped In Services, third-party applications for faxing, transcription and more.
  • CallTrackingMetrics Unleashes New Features
    While the value of call recording is quite clearly known by now, there are some lesser-known offshoots of call recording that pack in plenty of value as well. One of those is transcription, in which call recordings are converted to text, and CallTrackingMetrics recently added transcription systems to its offerings to bring this powerful, if somewhat lesser-used, system to its user base.
  • Castel Adds Layer of Protection: Mandatory Agent-Only Dialing
    Castel, designer of call center software, services and solutions announced the release of Castel CallSelect, a premise-based calling platform designed to help address the Telephone Consumer Protection Act (TCPA) compliant agent manual dialing. While the TCPA protocols are designed to protect consumers and legitimate businesses follow them, it slows down their operations.
  • Call Recording Week in Review: HigherGround, TapeACall, SIP Print
    This week in call recording news, we take a look at more of the benefits associated with recording and tracking phone calls, and review some of the latest offerings available.
  • HigherGround Joins the Cisco Solution Partner Program
    The Cisco Solutions Partner Program is part of the Cisco Ecosystem and unites the larger company and its offerings with third party providers that deal in both hardware and software. By working through this programming, customers who are looking for a wide range of different products can basically go to one particular location and find exactly what they are looking for.
  • Looking for Powerful Call Recording on the Cheap? Check Out TapeACall Pro
    While call recording's capabilities have long been known by even casual observers-the Ryan Block incident is likely still fresh in at least a few minds, and almost certainly shook up Comcast-the mechanics of just how to go about it are likely less clear. Though there are plenty of land mines associated with call recording, particularly the legal issues, there's one new app out there that will make call recording a lot simpler, according to The Boston Globe, and that's TapeACall Pro.
  • Five Great Reasons to Start Call Tracking Programs
    We all know the value of call recording in business. Having that immediate word about orders and quality matters can be a pearl beyond price when it comes to training and the like. But what about call tracking? This is an issue often a lot less considered, but there are five great reasons to bring in a call tracking program and take advantage of this somewhat newer aspect of call recording.
  • Add ACD Functionality to Your Enterprise Communications System
    From this point, it's easy to put cloud-based contact center recording into place. The reporting options that come with cloud recording solutions can deliver the visibility companies need to make better sales and marketing decisions, and increase customer loyalty and engagement. The cloud-based nature of the solution allows employees to access important data from wherever they are located.
  • Call Recording Week in Review: SIP Print, Nexidia, Speakerbus
    This week in call recording news, we continued to hear about new features and solutions making their way onto the market and even heard about the ways using call recording could help boost sales.
  • Using Call Recording with Pay Per Call Can Boost Sales
    With all the talk these days about the omnichannel customer experience, it would be easy to think that people are giving up on the phone call as a means to interact with customer service departments. But even now, many turn to phone calls as the first line of contact. The combination of a pay per call campaign-which puts its focus on the number of calls generated to a business-coupled with the proper and appropriate use of call recording may be an effective combination that generates leads and may eventually turn into big sales.
  • Speakerbus Technology Partner Program Adds New Certified Partner in Verba
    Certified partnerships are often good news all the way around, as new opportunities on both sides of the equation can arise as a result. We're getting a look at one new set of possibilities now as Speakerbus recently announced that Verba Technologies was the latest addition to Speakerbus' Technology Partner Program.
  • Nexidia and Cicero Collaborate on Compliant Solution
    Partnerships are what make the tech world go round. As software solutions and communication technology continue to become more sophisticated and infused with far more capabilities than ever before, while also being subject to increasing regulatory controls, collaboration supplies greater potential for innovation.
  • Call Recording Week in Review: SIP Print, Dubber, Birch Communications, CTI Group
    Call recording solutions have become an essential in the call center, but other uses are also starting to become popular today for both business and personal use.
  • Marketers: Here's Why Call Recording is a Must Have
    The marketer toolbox is getting steadily more full, it seems, with every passing year. All the old standards are still around, the various ad mixes from newspaper to online and beyond, but there are also plenty of new pieces; sponsored data, sponsored videos online, search engine tools, and more have joined in. One must-have tool is call recording.
  • There's Call Recording, and There's Secure Call Recording. They Are Not The Same.
    While most companies record at least a portion of their telephone calls - usually for evaluation for worker performance or customer satisfaction - for some industries, the stakes are much higher. Healthcare, financial services and insurance are three industries that must record all of their calls in order to remain compliant with federal legislation that governs their business. But 100 percent call recording shouldn't exist just to ensure that companies are sticking with the letter of the law: it's also to protect themselves against lawsuits.
  • Dubber and Gateway ICT Start Reseller Agreement to Take on Australian Cisco Customers
    Reseller agreements are often a great thing for both sides of the agreement. Dubber Corporation, a cloud-based software technology firm listed on the Australian Stock Exchange, has recently embarked on such an agreement with Gateway ICT, a Cisco platinum partner, that should end well for both sides of the equation.
  • Birch Bolsters TotalCloud PBX with Call Recording and Monitoring
    There are a multitude of tactics a Hosted IP PBX provider might employ to reel in high quantities of business clients. The approach currently in use by Birch Communications, a provider of communications, network and cloud services, is to make its offerings available to as many prospective clients as possible, while imbuing its technology with as many features as possible.
  • Call Recording Week in Review: 800response, NSA, TCN
    This week's call-recording related headlines spanned new product offerings, to NSA rulings and an award.
  • 800response Steps Up its Vanity Phone Number Operation
    It's easy to overlook the possibility of a unique phone number being a marketing tool, but in some cases, that memorable phone number can mean the difference between advertising that works and a forgotten ad campaign that goes unheeded. 800response, a major figure in shared-use vanity 1-800 numbers throughout North America, has brought out some new upgrades to its operation that will provide even more valuable services, particularly in its call recording and call tracking platforms.
  • NSA to Stop Taking Mobile Phone Data November 29
    The extent to which the National Security Agency (NSA) has been gathering data from our mobile devices has been a hot-button issue for quite some time now. However, reports suggest that that hot button is due for a major cooling, as after November 29, the NSA will not be gathering mobile phone data en masse any longer.
  • CUSTOMER Magazine Gives TCN 2015 Contact Center Technology Award
    Finding the right solution can be difficult even for the most seasoned CIO, but Customer Magazine looks to make that process much simpler by identifying the best providers, so call center operators can make a more informed decision.
  • How iOS and Google Play Help You with Call Recording
    For the typical office environment, it's understandable why you may not have implemented call recording with your communications provider. The software may have been outside of your budget guidelines or you simply had no effective way to implement, train and use the information captured on a legacy system.
  • Lifesize Introduces Cloud Amplify Call Recording App
    Lifesize, a division of Logitech, has announced a new video call recording app, Cloud Amplify, which offers a YouTube-like interface.
  • Butt Dialing is No Guarantee of Privacy, Says Court
    The case in question revolved around a woman named Carol Spaw who was accidentally called by her boss, James Huff. Said boss was actually engaged in a conversation with a second of her bosses, Larry Savage, while both were on a trip in Italy. The pair worked for the Kenton County, Kentucky, Airport Board.
  • Call Tracking Solutions Are About More Than Protecting Company Telecom Assets
    While you may trust your employees to use your telecom resources properly, call management solutions are about more than just ensuring no one is misusing the company long-distance service. It's also about using data analytics to mine every bit of intelligence possible from the way customers and workers are using the telephone.
  • PhoneBurner Announces New Sales Acceleration Features
    Sales acceleration company PhoneBurner has announced some new features targeted toward small-and-medium-sized businesses to help them make sales.
  • Call Recording Week in Review: Dubber, Yallo, Linx-Networks
    Call recording continues to be a hot topic in the news today, despite the fact that most of us already know our phone calls with businesses "may be recorded for training and quality purposes." But a lot of the news we're seeing around call recording focuses on activities of the NSA or even new mobile applications making it easy for anyone to record a call.
  • Linx-Networks Chooses VoxSmart for Mobile Recording
    Linx-Networks, a company that specializes in trading floor systems integration, has announced that it will begin working with mobile call recording software company VoxSmart to bolster Specialist City against new European trading regulations.
  • Dubber Lab Allows Easy Setup of Cloud Call Recording
    Dubber Corporation Limited, a Melbourne, Australia-based call recording technology company, recently released its Dubber Lab call recording environment. With Dubber Lab, businesses can quickly setup call recording without requiring a massive hardware outlay or additional software.
  • Yallo Records and Emails Calls
    Even though traditional Mobile Network Operators (MNOs) had all the pieces of the communications puzzle, their inability to see the inefficiencies of their business model resulted in the creation over-the-top (OTT) solutions. What OTT companies did was answer customer demand by providing services they wanted, something MNOs were not willing to do at the time. This of course has been catastrophic, which has permanently removed billions of dollars from their revenue streams. Yallo, a company based in Israel looks to introduce more innovations to the way we use our phones by providing multiple fun and utilitarian functionalities, one of which is call recording.
  • What Is Call Recording?
    This is a short list of how call recording is being used to do so much more than improve the quality and training of the individual taking your call.
  • Cloud Outsourcing: Third-Party Due Diligence is Critical
    In an era when payment security is constantly in the headlines thanks to a seemingly never-ending stream of data breaches, compliance with the Payment Card Industry Data Security Standard (PCI DSS) has become a top operational priority for merchants of all sizes. But checking that box is easier said than done, especially when so many companies are outsourcing business functions to cloud providers.
  • Mobile Phone Recordings Take on New Life in Anti-Corruption Bureau Case
    For anyone who still doubts the significance of call recording, a look at a recent cash-for-vote case in Hyderabad-and the impact that mobile call recording systems are likely to have in the ensuing aftermath-should be proof enough that this technology can change the world.
  • Top Reasons the Legal System Needs Call Recording
    The business use for call recording often centers on opportunities for the contact center or the financial services industries where the activity is either required or simply makes good business sense. But there are other applications where call recording can not only deliver value, but could also help save lives.
  • Call Recording: 5 Year Archive a Must for European Financial Services
    This activity is not unlike that in other countries where call recording is being used to demonstrate compliance and assure the proper handling of customer information. For those smaller firms that must comply, now is the time to look for the right solution that fits the infrastructure and the budget.
  • CTI's Call Recording Management Software Enhances Interoperability
    The significance of reliable call recording is lost on no company. But unfortunately, interoperability issues between enterprise-grade unified communications solutions and call recording software can prevent some businesses from using a desired solution. CTI Solutions-a software company specializing in telecom systems-which recently announced interoperability of its Chromis REC Call Recording Management Software with Grandstream's UCM Series of IP PBXs, is helping to remedy this problem.

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