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Call Recording Featured Articles

  • KPN Opposes Dutch Spying Plans
    The Dutch telecom provider KPN has voiced opposition to the government's plans to monitor phone and Internet connections, according to Expatica. The plan gives the Dutch intelligence agencies AIVD and MIVS access to all fixed and Internet traffic in the country.
    9/3/2015
  • Numonix Call Recording Solution Awarded Product of the Year
    Call recording is an important feature for any enterprise to have with their communications arsenal-not only for regulatory and compliance needs-but also to provide key data for understanding things like where improvements and training can be done or how customers are interacting with the company to better drive success.
    9/3/2015
  • Dubber Releases Native Cloud Call Recording Platform in European Market
    For businesses, capturing customer calls is a useful data set that can be used to improve the products and services they offer. In the past this required costly propriety solutions not many businesses could afford, but Dubber, a true native cloud platform, is making recording available to everyone. The Australian company has announced it is expanding its reach by making its product available in the UK and European market.
    9/3/2015
  • ContinuitySA Upgrades to Avaya Communications Manager 6.3
    ContinuitySA provides business continuity products, including disaster recovery, to businesses in Africa. Its disaster recovery site in Randburg, South Africa recently upgraded to the Avaya Communication Manager 6.3 to ensure that its customers have access to the most up-to-date communication system it can offer.
    8/31/2015
  • Call Recording Week in Review: CallTrackingMetrics, Castel, NetSapiens
    This week in call recording news we got another look at some of the ways recordings are being used to improve performance in various industries and even saw new solutions and releases.
    8/29/2015
  • Call Scoring Adds Accountability and Measurability to Call Recording and Performance Management
    Most contact centers today use some type of call recording and quality monitoring solution to ensure that agents are doing their jobs right. While they may not record every call - only financial and health services providers, as well as public safety agencies are required to - they recall enough of them so they can regularly evaluate agents for performance reviews.
    8/28/2015
  • NetSapiens Updates SNAPsolutions VoIP Platform
    NetSapiens, developer of the SNAPsolution VoIP platform, recently announced a series of updates to that platform including WebRTC integration and an increased number of SNAPped In Services, third-party applications for faxing, transcription and more.
    8/26/2015
  • CallTrackingMetrics Unleashes New Features
    While the value of call recording is quite clearly known by now, there are some lesser-known offshoots of call recording that pack in plenty of value as well. One of those is transcription, in which call recordings are converted to text, and CallTrackingMetrics recently added transcription systems to its offerings to bring this powerful, if somewhat lesser-used, system to its user base.
    8/25/2015
  • Castel Adds Layer of Protection: Mandatory Agent-Only Dialing
    Castel, designer of call center software, services and solutions announced the release of Castel CallSelect, a premise-based calling platform designed to help address the Telephone Consumer Protection Act (TCPA) compliant agent manual dialing. While the TCPA protocols are designed to protect consumers and legitimate businesses follow them, it slows down their operations.
    8/24/2015
  • Call Recording Week in Review: HigherGround, TapeACall, SIP Print
    This week in call recording news, we take a look at more of the benefits associated with recording and tracking phone calls, and review some of the latest offerings available.
    8/22/2015
  • HigherGround Joins the Cisco Solution Partner Program
    The Cisco Solutions Partner Program is part of the Cisco Ecosystem and unites the larger company and its offerings with third party providers that deal in both hardware and software. By working through this programming, customers who are looking for a wide range of different products can basically go to one particular location and find exactly what they are looking for.
    8/21/2015
  • Looking for Powerful Call Recording on the Cheap? Check Out TapeACall Pro
    While call recording's capabilities have long been known by even casual observers-the Ryan Block incident is likely still fresh in at least a few minds, and almost certainly shook up Comcast-the mechanics of just how to go about it are likely less clear. Though there are plenty of land mines associated with call recording, particularly the legal issues, there's one new app out there that will make call recording a lot simpler, according to The Boston Globe, and that's TapeACall Pro.
    8/20/2015
  • Five Great Reasons to Start Call Tracking Programs
    We all know the value of call recording in business. Having that immediate word about orders and quality matters can be a pearl beyond price when it comes to training and the like. But what about call tracking? This is an issue often a lot less considered, but there are five great reasons to bring in a call tracking program and take advantage of this somewhat newer aspect of call recording.
    8/20/2015
  • Add ACD Functionality to Your Enterprise Communications System
    From this point, it's easy to put cloud-based contact center recording into place. The reporting options that come with cloud recording solutions can deliver the visibility companies need to make better sales and marketing decisions, and increase customer loyalty and engagement. The cloud-based nature of the solution allows employees to access important data from wherever they are located.
    8/19/2015
  • Call Recording Week in Review: SIP Print, Nexidia, Speakerbus
    This week in call recording news, we continued to hear about new features and solutions making their way onto the market and even heard about the ways using call recording could help boost sales.
    8/15/2015
  • Using Call Recording with Pay Per Call Can Boost Sales
    With all the talk these days about the omnichannel customer experience, it would be easy to think that people are giving up on the phone call as a means to interact with customer service departments. But even now, many turn to phone calls as the first line of contact. The combination of a pay per call campaign-which puts its focus on the number of calls generated to a business-coupled with the proper and appropriate use of call recording may be an effective combination that generates leads and may eventually turn into big sales.
    8/14/2015
  • SIP Print to Showcase New Release, Discuss Worldwide Deployments at ITEXPO
    Call recording solutions provider SIP Print has been hard at work to deliver SIP-compliant VoIP call recording systems for businesses of all sizes located around the globe.
    8/14/2015
  • Speakerbus Technology Partner Program Adds New Certified Partner in Verba
    Certified partnerships are often good news all the way around, as new opportunities on both sides of the equation can arise as a result. We're getting a look at one new set of possibilities now as Speakerbus recently announced that Verba Technologies was the latest addition to Speakerbus' Technology Partner Program.
    8/12/2015
  • Nexidia and Cicero Collaborate on Compliant Solution
    Partnerships are what make the tech world go round. As software solutions and communication technology continue to become more sophisticated and infused with far more capabilities than ever before, while also being subject to increasing regulatory controls, collaboration supplies greater potential for innovation.
    8/10/2015
  • Call Recording Week in Review: SIP Print, Dubber, Birch Communications, CTI Group
    Call recording solutions have become an essential in the call center, but other uses are also starting to become popular today for both business and personal use.
    8/8/2015
  • Marketers: Here's Why Call Recording is a Must Have
    The marketer toolbox is getting steadily more full, it seems, with every passing year. All the old standards are still around, the various ad mixes from newspaper to online and beyond, but there are also plenty of new pieces; sponsored data, sponsored videos online, search engine tools, and more have joined in. One must-have tool is call recording.
    8/6/2015
  • There's Call Recording, and There's Secure Call Recording. They Are Not The Same.
    While most companies record at least a portion of their telephone calls - usually for evaluation for worker performance or customer satisfaction - for some industries, the stakes are much higher. Healthcare, financial services and insurance are three industries that must record all of their calls in order to remain compliant with federal legislation that governs their business. But 100 percent call recording shouldn't exist just to ensure that companies are sticking with the letter of the law: it's also to protect themselves against lawsuits.
    8/5/2015
  • Dubber and Gateway ICT Start Reseller Agreement to Take on Australian Cisco Customers
    Reseller agreements are often a great thing for both sides of the agreement. Dubber Corporation, a cloud-based software technology firm listed on the Australian Stock Exchange, has recently embarked on such an agreement with Gateway ICT, a Cisco platinum partner, that should end well for both sides of the equation.
    8/4/2015
  • Birch Bolsters TotalCloud PBX with Call Recording and Monitoring
    There are a multitude of tactics a Hosted IP PBX provider might employ to reel in high quantities of business clients. The approach currently in use by Birch Communications, a provider of communications, network and cloud services, is to make its offerings available to as many prospective clients as possible, while imbuing its technology with as many features as possible.
    8/3/2015
  • Call Recording Week in Review: 800response, NSA, TCN
    This week's call-recording related headlines spanned new product offerings, to NSA rulings and an award.
    8/1/2015
  • 800response Steps Up its Vanity Phone Number Operation
    It's easy to overlook the possibility of a unique phone number being a marketing tool, but in some cases, that memorable phone number can mean the difference between advertising that works and a forgotten ad campaign that goes unheeded. 800response, a major figure in shared-use vanity 1-800 numbers throughout North America, has brought out some new upgrades to its operation that will provide even more valuable services, particularly in its call recording and call tracking platforms.
    7/31/2015
  • NSA to Stop Taking Mobile Phone Data November 29
    The extent to which the National Security Agency (NSA) has been gathering data from our mobile devices has been a hot-button issue for quite some time now. However, reports suggest that that hot button is due for a major cooling, as after November 29, the NSA will not be gathering mobile phone data en masse any longer.
    7/29/2015
  • CUSTOMER Magazine Gives TCN 2015 Contact Center Technology Award
    Finding the right solution can be difficult even for the most seasoned CIO, but Customer Magazine looks to make that process much simpler by identifying the best providers, so call center operators can make a more informed decision.
    7/29/2015
  • How iOS and Google Play Help You with Call Recording
    For the typical office environment, it's understandable why you may not have implemented call recording with your communications provider. The software may have been outside of your budget guidelines or you simply had no effective way to implement, train and use the information captured on a legacy system.
    7/28/2015
  • Lifesize Introduces Cloud Amplify Call Recording App
    Lifesize, a division of Logitech, has announced a new video call recording app, Cloud Amplify, which offers a YouTube-like interface.
    7/24/2015
  • Butt Dialing is No Guarantee of Privacy, Says Court
    The case in question revolved around a woman named Carol Spaw who was accidentally called by her boss, James Huff. Said boss was actually engaged in a conversation with a second of her bosses, Larry Savage, while both were on a trip in Italy. The pair worked for the Kenton County, Kentucky, Airport Board.
    7/24/2015
  • Call Tracking Solutions Are About More Than Protecting Company Telecom Assets
    While you may trust your employees to use your telecom resources properly, call management solutions are about more than just ensuring no one is misusing the company long-distance service. It's also about using data analytics to mine every bit of intelligence possible from the way customers and workers are using the telephone.
    7/24/2015
  • PhoneBurner Announces New Sales Acceleration Features
    Sales acceleration company PhoneBurner has announced some new features targeted toward small-and-medium-sized businesses to help them make sales.
    7/22/2015
  • Call Recording Week in Review: Dubber, Yallo, Linx-Networks
    Call recording continues to be a hot topic in the news today, despite the fact that most of us already know our phone calls with businesses "may be recorded for training and quality purposes." But a lot of the news we're seeing around call recording focuses on activities of the NSA or even new mobile applications making it easy for anyone to record a call.
    7/18/2015
  • Linx-Networks Chooses VoxSmart for Mobile Recording
    Linx-Networks, a company that specializes in trading floor systems integration, has announced that it will begin working with mobile call recording software company VoxSmart to bolster Specialist City against new European trading regulations.
    7/17/2015
  • Dubber Lab Allows Easy Setup of Cloud Call Recording
    Dubber Corporation Limited, a Melbourne, Australia-based call recording technology company, recently released its Dubber Lab call recording environment. With Dubber Lab, businesses can quickly setup call recording without requiring a massive hardware outlay or additional software.
    7/15/2015
  • Yallo Records and Emails Calls
    Even though traditional Mobile Network Operators (MNOs) had all the pieces of the communications puzzle, their inability to see the inefficiencies of their business model resulted in the creation over-the-top (OTT) solutions. What OTT companies did was answer customer demand by providing services they wanted, something MNOs were not willing to do at the time. This of course has been catastrophic, which has permanently removed billions of dollars from their revenue streams. Yallo, a company based in Israel looks to introduce more innovations to the way we use our phones by providing multiple fun and utilitarian functionalities, one of which is call recording.
    7/13/2015
  • What Is Call Recording?
    This is a short list of how call recording is being used to do so much more than improve the quality and training of the individual taking your call.
    7/13/2015
  • Cloud Outsourcing: Third-Party Due Diligence is Critical
    In an era when payment security is constantly in the headlines thanks to a seemingly never-ending stream of data breaches, compliance with the Payment Card Industry Data Security Standard (PCI DSS) has become a top operational priority for merchants of all sizes. But checking that box is easier said than done, especially when so many companies are outsourcing business functions to cloud providers.
    7/9/2015
  • Mobile Phone Recordings Take on New Life in Anti-Corruption Bureau Case
    For anyone who still doubts the significance of call recording, a look at a recent cash-for-vote case in Hyderabad-and the impact that mobile call recording systems are likely to have in the ensuing aftermath-should be proof enough that this technology can change the world.
    7/9/2015
  • Top Reasons the Legal System Needs Call Recording
    The business use for call recording often centers on opportunities for the contact center or the financial services industries where the activity is either required or simply makes good business sense. But there are other applications where call recording can not only deliver value, but could also help save lives.
    7/9/2015
  • Call Recording: 5 Year Archive a Must for European Financial Services
    This activity is not unlike that in other countries where call recording is being used to demonstrate compliance and assure the proper handling of customer information. For those smaller firms that must comply, now is the time to look for the right solution that fits the infrastructure and the budget.
    7/7/2015
  • CTI's Call Recording Management Software Enhances Interoperability
    The significance of reliable call recording is lost on no company. But unfortunately, interoperability issues between enterprise-grade unified communications solutions and call recording software can prevent some businesses from using a desired solution. CTI Solutions-a software company specializing in telecom systems-which recently announced interoperability of its Chromis REC Call Recording Management Software with Grandstream's UCM Series of IP PBXs, is helping to remedy this problem.
    7/6/2015
  • Call Recording Week in Review: DataTex, Microsoft and More
    Both DataTex and Microsoft jumped feet first into Call Recording news this week. DataTex announced the launch of its iRecall Amethyst Replication in the Cloud software that gives enterprises a host of powerful recording features. Microsoft did its part by suggesting that call recording could come to Windows 10 Mobile, and TMC provided two features on this channel that discusses the need for that sort of technology.
    7/3/2015
  • Why Would Microsoft Make Native Call Recording Available on Windows Mobile 10?
    Today's smartphones are basically desktops in the palm of your hands. The processing power and other features they have give users the ability to not only talk, but use applications, shop, text, chat with video and more. So the rumor Windows Mobile 10 will have native call recording capability shouldn't surprise anyone. The only question is, why, and what is the reason Android and iOS phones don't have this capability?
    7/2/2015
  • Datatex Dynamics' iRecall ARC Means New Call Recording Edge
    Datatex Dynamics has recently announced its iRecall Amethyst Replication in the Cloud (ARC) system, a tool that makes call recording even more powerful thanks to new options.
    7/1/2015
  • Windows 10 Mobile May Come with New Call Recording Capability
    For a workforce that's proving increasingly mobile, a mobile call recording feature on most any app could go a long way toward persuading users to go with one app over another. But that may not be an advantage for app developers soon, as reports suggest the new version of Windows 10 Mobile may come with its own call recording systems.
    6/29/2015
  • Call Recording Week in Review: HigherGround, DialogTech, Wanatel
    Call recordings have continued to play a beneficial role in the business world, not only for legal reasons, but also to help companies spot any faults or improve upon them. This week's headlines in the call recording space focus on legal aspects of call recording and the ways communications solutions can be used to help companies with their marketing and business practices.
    6/27/2015
  • HigherGround Offers New Features for Its Capture911 System
    While call recording in businesses has been considered in a variety of ways, from the misused to the incredibly useful, government use of call recording is somewhat less considered. Here too there are misuses, and some uses that are obviously necessary. These are givens, and one such given is the use of recording in 911 calls. HigherGround's Capture911 system, which offers a great way to make these important recordings, recently announced some improvements.
    6/25/2015
  • Wanatel Launches Cloud-Based Autodialer
    Wanatel, a telecom that operates primarily in South Africa and Europe and focuses on the development of voice communications software, recently announced the launch of its cloud-based Wanatel Autodialer.
    6/24/2015
  • Does Your Company's General Liability Policy Insure You Against Call Recording Fines?
    Call recording, which most contact centers engage in for monitoring, quality and training purposes, is another sticky area. Since call recording rules vary from state-to-state - some states have almost no legislation in place while others have very stringent laws on the books - it's an area where organizations must tread lightly, even if they believe they're protected from litigation by a company general liability (CGL) policy.
    6/24/2015
  • DialogTech Delivers End-to-End Mobile Marketing With New Platform
    DialogTech provides call analytics and automation for the enterprise and agencies, and has announced the new DialogTech for Mobile Marketing platform will give marketers access to how consumers interact with advertising campaigns. They will now be able to track, control and optimize revenue-generating inbound phone calls from mobile advertising. This includes advertising sources such as Google, Facebook, Twitter, YouTube, display, mobile websites, email, video and more.
    6/24/2015
  • Call Recording Week in Review: Calibre, Versadial, Aeriandi
    Call recording's value in the market isn't the kind of thing to try and overestimate. Why? Because it really can't be done. This is a tool that serves many uses from customer service to regulatory satisfaction, and that means there are plenty of new developments. With the weekend afoot, it's a great time to take a closer look at some of the biggest developments, to see how these will fit into everyday operations as we know such today. So settle in and put on another cup of coffee, because it's time for our Week in Review coverage!
    6/20/2015
  • Aeriandi's Call Recording Systems Can be Used Against You in a British Court
    We all know the legal hornet's nest that often comes around call recording issues. Laws vary by region, with some states having different laws and some countries doing likewise. But in Great Britain, a new move by the court system has elevated Aeriandi's call recording systems from a business tool to a potential evidence-gathering mechanism as the recordings are now admissible as evidence in court.
    6/18/2015
  • Versadial Solutions' Adutante H5 1.6.2 Gives Agents a Bigger Hand in Training
    The idea of call center managers having access to recorded calls to study for training purposes is well known by now, and has often been found to be a valuable tool to have on hand. But few have asked the question why this level of control isn't given to the people who actually need the training in the first place: the call center agents. With Versadial Solutions' Adutante H5 1.6.2, meanwhile, that question is answered, and the agents now have the access formerly seen only in managers.
    6/18/2015
  • Many Company Departments Can Benefit from Call Recording
    A lot of companies have begun to understand that a good customer experience is something that benefits everyone. The last thing that a customer or client wants to hear is that someone will get back to them soon. As customers, we are no longer expecting long wait times or unsatisfactory service from a call center.
    6/17/2015
  • Call Recording: Still an Important Tool in Business Today
    At the same time, the use of digital and voice is growing. Companies are increasingly turning to voice over IP (VoIP) as a way to streamline communications and reduce the cost of staying connected. The integration capabilities are extensive and the broadband aggregation equipment market - which supports VoIP connections - is quickly expanding.
    6/16/2015
  • Calibre Gets Reinforcements From HigherGround for Better Call Recording
    While call recording is easily one of the most powerful tools a business can have in its toolbox-sufficiently powerful that there are actually laws governing its use-it's still not the kind of tool that can be used on a set-it-and-forget-it basis. Its output has to be carefully monitored to ensure that not only is the end product secure, but also useful. To that end, HigherGround has brought out a set of new solutions for Calibre call recording, designed to help make sure that what comes out of a call recording is just as valuable as what went into it.
    6/15/2015
  • The Car People Are Pulling Ahead With Call Recording
    Having 40,000 or more data points a month organized by Liquid Voice allows The Car People to quickly and easily determine who is performing well and who is not, and what the differences in techniques are that lead to those performances.
    6/12/2015
  • Does Call Recording Make Sense for Your Business?
    In all industries, call recording is providing a means by which to demonstrate compliance - even in the contact center space. Businesses face mounting legal and financial burdens when they fall out of compliance or don't have the capacity to demonstrate they are actually following the rules. While there is an investment needed in call recording technology, the reduction in legal and financial risk makes the cost worthwhile.
    6/9/2015
  • 8x8 to Acquire Assets from Quality Software Corporation
    Communications technology company 8x8 recently announced that it will acquire certain assets from quality management software developer Quality Software Corporation.
    6/8/2015
  • CSA Releases Updated Privacy Tool to Protect EU CSPs and Their Customers
    The number one reason why prospective customers, whether they are consumers or enterprises, are hesitant to adopt cloud services relates to concerns about security and privacy. The Cloud Security Alliance (CSA) Privacy Level Agreement Working Group has come up with a solution and has released an updated tool to offer protection and assurance within the European Union (EU).
    6/8/2015
  • Call Recording Week in Review: CallRail, Citizen Lab, NSA
    Call recording has become a hot topic lately especially with all of the government ruling happening around phone taps and whether or not its unconstitutional for people to have their phone calls and messages monitored. This week's headlines in the call recording space focus on legal aspects of call recording. And how it can also be beneficial for businesses.
    6/6/2015
  • The Cloud Slows PBX Sales for Second Consecutive Year
    The cloud has officially had a disruptive impact on enterprise PBX and unified communications (UC) sales, according to new research from IHS Infonetics. The company found that global enterprise PBX revenues were down six percent in the first quarter of the year from the previous year, and that's just the beginning of the news.
    6/5/2015
  • Want to Save Big on Ad Spending? Try Call Tracking with CallRail
    Saving money is one of the highest-priority tasks for businesses these days, right alongside improving revenues. Doing one or the other, assuming the other stays static, increases profitability, and that's a measure that's good for all concerned. But saving money isn't always an easy, or simple, task, and finding ways to do it can be tough. CallRail, a major force in call tracking and analytics, may have something on hand to help.
    6/4/2015
  • Citizen Lab Report Shows Lack of Canadian Telecom Oversight
    A recent telecommunications industry report shows that Canadian telecoms have little oversight when delivering consumer information to law enforcement agencies.
    6/2/2015
  • Opinion: Parts of the Patriot Act Go Dark: Are We Less Safe?
    Now that parts of the Patriot Act have expired, some are wondering if, perhaps, it's done its job, and should stay quietly shut down.
    6/2/2015
  • Call Recording Week in Review: SIP Print, CallTrackingMetrics and More
    Call recording remains a critical technology for so many reasons. From legal uses, to compliance and even as a tool to improve customer service. This week's headlines highlight these reasons and include some new offerings.
    5/30/2015
  • Recording Calls is a Two Way Street
    How many times have you called a service provider such a your phone company or your cable provider and the first words you hear are, "In order to ensure quality care service, your call may be recorded"? They do not always say that you are being recorded, but there is a 99 percent probability that you are definitely being recorded.
    5/29/2015
  • ICO Offers Requests for Improvement of Data Protecton in Islington
    The ICO also mentioned in its report that Islington could improve its practices of how it responds to customer inquiries. Islington may not be responding properly to customers who seek data the government holds about those customers. Upon a recommendation, the government will begin logging all such requests. Furthermore, Islington may soon implement an e-learning system that will help employees gain experience with its adult social services case management system.
    5/28/2015
  • SIP Print's New Call Scoring Feature Supports Agent Improvement
    It's no secret that agents in the call center hold a very important role since they are on the front lines serving customers. Because of this, it's important to not only keep agents satisfied and productive, but it's also vital to train agents and arm them with the tools they need to deliver those exceptional customer experiences with each interaction.
    5/27/2015
  • Option Turns Agents' Computers into Advanced Phone and Call Controllers
    CallTrackingMetrics recently launched an update for its innovative CallTrackingMetrics Softphone that provides a way for contact center employees to use their computer as an advanced phone and call controller.
    5/26/2015
  • Call Recording Week in Review: Ringtail, CallCabinet, CounterPath
    Before you head out to the barbeques and enjoy the long weekend, let's review some of the top stories related to the call recording industry this week.
    5/23/2015
  • CounterPath Announces Improvements to its SDK For Call Recording
    Part of the reason the software is so adaptable is because the CounterPath Bria SDK is built using open standards. This means that software engineers can leverage the SIP in order to make IMS compliant, multi-media sessions that include video and voice calling as well as SMS and instant messaging.
    5/22/2015
  • CallCabinet Introduces Mobile Call Logging in South Africa
    CallCabinet has announced that it has released the first compliant mobile call logging solution, Atmos Live, in South Africa.
    5/20/2015
  • Ringtail E-discovery Helps Legal Teams Search for Audio
    Business advisory firm FTI Consulting recently announced the launch of its Ringtail Audio Discovery service that provides legal teams with search, review, and redaction of audio for inclusion with other documents.
    5/19/2015
  • Study: Cloud Computing is Creating the Mobile Climate Workers Covet
    Modern employees also expect strong functionality, with 86 percent of respondents in the recent report expressing a need for reliable software, and 84 percent demanding reliable hardware. In fact, 49 percent of respondents said they will consider availability of technology when choosing between employers. Among workers aged 18-24, this statistic is at 59 percent.
    5/18/2015
  • Call Recording Week in Review: Mitel, Dialing Innovations, Auto-Recorder
    This week, Call Recording news spanned award wins, use in the restaurant market, and a closer look at the legal matters involved with recording phone calls.
    5/16/2015
  • NICE Systems Developing WebRTC Multi-Channel Recording
    Communications software developer NICE Systems recently announced that it will be paving the way for a multi-channel recording system for WebRTC.
    5/15/2015
  • Dialing Innovations Makes Restaurant Customer Service More Palatable
    The last thing anyone wants when going to a restaurant is to leave with a bad taste in their mouth, whether over the food or over the restaurant's degree of customer service. While Dialing Innovations can't do much about the quality of the food, it can help perk up the customer service side of things -and has done so with a new phone system that brings out the best in interactive voice response (IVR)- a system that has proven to offer great benefit for over 1,500 locations so far.
    5/15/2015
  • California Votes in Favor of Secret Call Recording Bill
    The California state legislative committee has approved a bill that would allow companies to record cell phone conversations without first telling their customers.
    5/13/2015
  • Auto-Record Brings Call Recording to Android
    Sometimes it's useful to record a conversation (with the other party's awareness, one encourages), be it for customer-service purposes, quality control, compliance, simple posterity or even legal reasons. But there are few commercial options for doing so on-the-fly via mobile phone. A new Android app aims to change that.
    5/13/2015
  • Mitel Lands in Gartner's Magic Quadrant for Second Time in a Year
    Mitel, a business communications provider, has announced that the research firm Gartner has placed the Kanata, Ontario, Canada-based company in its "Magic Quadrant" for Unified Communications in a new report.
    5/11/2015
  • Call Recording Week in Review: Google, SIP Print, G2 Crowd
    This week in Call Recording news we took a look at how some of the latest offering in the market are doing, saw new releases and even took a trip to Europe.
    5/9/2015
  • SIP Print Partners with Software Link, Brings 'Software Only' to Europe
    Call recording solutions provider SIP Print offers next gen solutions including a fully SIP-compliant VoIP call recording system for businesses of all sizes - in any industry. The company has been working to grow its partnerships and presence across the globe. One region it's had recent success in is Europe. This market is ripe for services delivered via the cloud because it saves money and it's more secure.
    5/7/2015
  • G2 Crowd Releases Top Call Tracking Software Provider Report
    When it comes to call tracking software, businesses can find it hard to determine just what kind of solutions they want to purchase. To that end, software review site G2 Crowd has issued a report that ranks seven of the top call tracking software products. The site has said this report is specifically geared toward helping buyers make purchasing decisions.
    5/5/2015
  • Google Voice Proves Able Help in Call Recording
    While call recording has great potential for both worthwhile use and injury to a business depending on how it's used, the tools involved in call recording can sometimes be difficult to work with. But one popular voice tool, Google Voice, is rapidly proving itself to be a major boost to the call recording operation, though it's still worth investigating just when call recording can and can't be used legally before putting these tools to work.
    5/4/2015
  • Messaging Features Being Brought to Voice Calls
    What if making a phone call was more like sending an email or text message? Could the traditional phone call be improved with modern communications features?
    5/4/2015
  • Call Recording Week in Review: Toshiba, SIP Print, Numonix
    This week in Call Recording news, EarthBend, which resells telecommunications and IT solutions for businesses, announced it added Numonix, a call recording and quality management product to its offerings. Benefits include regulatory compliance, improved call quality and security.
    5/2/2015
  • Toshiba Provides Solution for Improved Call Recording
    We've all heard this at some point when calling a company for customer support. The reason is simple: For businesses striving to improve customer service, call recording provides a beginning-to-end portrait of customer interactions; it's the equivalent of a game reel for a sports team trying to improve its play.
    4/29/2015
  • SIP Print Achieves Partner Certification with Metaswitch Networks
    SIP Print and Metaswitch Networks have announced certification of interoperability between SIP Print's Call Recording solution and Metaswitch's Perimeta Session Border Controller.
    4/29/2015
  • Report: Speech Analytics Market Will Grow, but Vendors Must Educate Prospects on Benefits
    A recent report by Grand View Research predicts that the speech analytics market will grow significantly between 2014 and 2020. With so many companies seeking to offer customers the greatest experience possible, the ability to capture content from voice interactions is critical.
    4/29/2015
  • EarthBend Offers Numonix Call Recording
    EarthBend, a reseller of business telecommunications and IT solutions, has announced that it has added Numonix call recording and quality management products to its portfolio.
    4/28/2015
  • SIP Print Keeps it Spicy, Signs New Exclusive Partner for Latin America & The Caribbean
    Latin America is a key focus for the contact center industry today as performance and infrastructure have improved over the last few years and as companies look to better cater to their Spanish-speaking customer base.
    4/24/2015
  • LifeQuote to Review its Call Recording Process
    LifeQuote, a provider of call recording software for the financial industry, recently announced its intention to review its call recording process to further enhance both client and advisor conversations.
    4/23/2015
  • RAC Improves Customer Service with NewVoiceMedia ContactWorld for Service
    NewVoiceMedia, a provider of cloud contact center solutions, has announced that RAC, a British automotive services company, has chosen NewVoiceMedia's ContactWorld for Service.
    4/23/2015
  • Call Scoring Helps Contact Center Managers Get on the Same Page with Performance Management
    There is high turnover in the contact center industry. The reasons for this are long and beyond the scope of this article, but many people who have worked in the call center industry report that the job is thankless, and that managers are very arbitrary about offering guidance and feedback, and frequently play favorites with some agents over others.
    4/23/2015
  • MiaRec Introduces Version 5.0 of Call Recording Software, Web User Interface
    MiaRec, a provider of contact center solutions and call recording software, has announced version 5.0 of its contact center call recording and quality monitoring package.
    4/21/2015
  • Call Recording Week in Review: CTI Group, Telcom & Data, RingCentral
    This week in Call Recording news, Telcom & Data said it worked to get Cooper Wheelock the SafePath Emergency Evacuation System running and ready for the new spring and summer seasons which tend to also bring weather emergencies.
    4/18/2015
  • SafePath Emergency Evacuation System Offers Tech-Driven Disaster Warning
    There is perhaps only one bad thing about spring: Its instability. While spring brings with it ideal weather in warm days and cool nights, the vibrant greenery, flowers, and the gentle promise of summer, spring also brings with it the kind of instability that makes severe weather possible. Tornadoes, thunderstorms and worse tend to crop up this time of year, and that makes emergency preparedness all the more important. Cooper Wheelock's new SafePath Emergency Evacuation System, recently introduced by Telcom & Data, a call recording solutions provider, shows one great way to help businesses prepare for the threat of sudden severe weather.
    4/17/2015
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SIP Print Uses Innovative Design Elements and Thought Leadership to Rank the "Call Recording" Comminuty at the Top of Search Engines

This Case Study highlights how SIP Print maintains their Online Community, and outlines how they are able to use the Online Community to position SIP Print as an industry leader and keep ranking at the top of major search engines week after week ...

Call recording for your IP PBX

Whatever the size of your organization - from a small professional corporation to a large enterprise - you chose to deploy a VoIP communications system for the capital and operational cost savings and the productivity advantages for your users ...

What's in the Box?

SIP Print CEO Don Palmer discusses appliance-based enterprise and SMB call recording ...


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