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Feature Articles
In order to effectively – and efficiently – run a company in the customer relationship management, or CRM, industry, a secure and well operated phone system needs to be implemented. And, with that phone system, a proper operating system needs to be installed that makes for a smooth and productive system for a CRM company looking to make the most out of employees' time and abilities.
Dreamticket luxury holidays has reportedly chosen Aberdeen-based Suretec Telecom to improve customer service and meet regulatory compliance.
CTI Group, a provider of enterprise communications management software solutions and services, reportedly has unveiled a new integrated mobile call recording application for BroadWorks customers.
Calabrio, a provider of customer interaction and contact center management software, reportedly has rolled out a new phone- and web-based Recording Controls software application, which offers on-demand audio recording control as well as annotation capabilities for anyone who communicates by phone, such as knowledge workers and contact center agents.
In such a competitive – and high volume – telecommunications industry, call centers and customer relationship management, or CRM, companies need to find ways – and utilize all resources – to improve performance and stay dominant in the industry.
Companies all over the world are fast realizing the imminent benefits of call recording and management systems. The rising demand for such systems has placedCallCopy, a provider of call recording and contact center systems, among the fastest-growing privately held companies in Central Ohio. This honor was conferred upon the company by Columbus Business First.
Organizations can have a call recording solution that is both affordable and feature-rich - not rich meaning the only ones who can buy them. Companies no longer have to settle for those that provide rudimentary recording and storage capabilities, meet only the most basic security standards, offer few, if any, search or reporting tools and ultimately require total forklift upgrades. |
