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Voice over IP (VoIP) is a major telecommunications trend, and there are good reasons why. Contact centers are increasingly moving to VoIP solutions for reduced costs, lack of geographical constraints, telecommuting possibilities and easy system updates, among others reasons.
The numerous technological advancements in communication infrastructure, equipment and online tools have changed call reporting and video recording.
As companies carry out a large part of their communication process on mobile devices, mobile call recording is quickly becoming an important aspect of a company's business. A good mobile call recording plan helps companies to improve its relationship with customers and realize more profit.
Orange Business Services - Trading Solutions, a provider of convergent voice and electronic trading infrastructure and services for the trading communities, has formed partnership with Bloomberg to deliver a cloud-based voice record archiving service.
Call recording has been getting better and better thanks to today’s technology. Apps for Skype, iPhones and more are selling like hotcakes, thanks to the convenience and benefits that having recorded conversations on hand can provide. However, as with all things, there is a time and a place, and call recording must be managed carefully.
Bio-pharma companies have a big problem as they settle into 2013. In the first half of 2012, venture capital for the industry plunged by 42 percent.
TeleWare, a U.K.-based communication vendor that develops computer telephony software for communication solutions, has released a new application to make its mobile recording functionality more accessible.
The newly released application provides streamlined access to store call records.
One Stop Voice has streamlined communications for Mesa, AZ-based builder, Allen Companies.
The cloud communications and hosted VoIP solutions provider has also improved efficiency and achieved cost savings for its client, and to this end, transitioned from a traditional POTS system to an innovative cloud-hosted VoIP system.