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Feature Articles


Companies of all sizes have turned to call recording solutions to improve quality, performance and the customer experience. Other reasons, such as regulatory compliance and protection from liability exposure, draw organizations to search for call management and call recording solutions to best fit their needs.



When calling a contact center, we’re used to hearing "this call may be recorded for quality assurance purposes" by now. Most of us have no complaints with that; after all, it ensures the information we provide will remain on-record, and if the call center agent does a poor job, there’s recorded proof for it.



New York-based company Asahi Technologies, offering software consulting and Web solutions to small and medium level businesses across North America, recently introduced Twilio API development services in New York.



Businesses in general are always looking for newer ways to increase revenue, and the hospitality industry is making a concerted effort to fill its coffers by motivating staff not merely with just cash incentives, but with awards or benefits as well.



Suppose you are a small business owner who's decided to start a low-cost call recording program. For instance, you want to record your Skype calls and catalog them for your own protection or for later review. Or maybe you conduct job interviews via Skype for your business, and you want other company officers to be able to review candidates that you like after the call is complete.



Civica, an international market player in specialist IT systems and business process services for the public sector, recently partnered with Liquid Voice to deliver highly integrated call recording, PCI compliance and CTI solutions.



Online third-party booking systems for hotels and vacations, such as Priceline.com or Expedia, are certainly a popular option when customers are looking for deals. But when a customer knows exactly where and when they want to stay, many choose to book directly over the phone with the establishment's reservation agents or front desk staff.



Call recording is in important feature for contact centers all over the world. In an effort to make the call recording applications more affordable, Calabrio has announced important upgrades to its call recording platform.





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