MENU

COLUMNIST

Susan J. Campbell Info

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at susanjcampbell.com.

 

Latest Articles

11/15/2016 How Call Recording Helps Ensure HIPAA Compliance
05/05/2016 Recordings in the Cloud Lack On-Premise Integration - Until Now
04/19/2016 Employees on Smartphones: Is it Trivia Crack or Business-Related? Now You Can Know
04/07/2016 Why Call Recording is a Must for Collections
03/29/2016 Why Robust Call Recording Demands the Addition of the ACD
03/21/2016 4 Reasons Call Recording is Worth the Cost
03/17/2016 Why Customized is the Only Way to Go in Call Recording
03/08/2016 Call Recording Isn't Just for the Call Center
03/02/2016 If You Haven't Gone Virtual with Your Phone Service, You're Missing Out
02/18/2016 Avoid Wasting Time, Strategize Your Call Recording
02/04/2016 How to Take Compliance to a Place of Value in Call Recording
02/03/2016 The Biggest Threat to Your Business Could Be Internal
01/26/2016 How You Can Create New Opportunities with Call Recording
01/25/2016 Americans Divided On Government Surveillance
11/23/2015 You Won't Believe What Customers Will Tell You Given the Opportunity
11/10/2015 4 Reasons Your Bosses Will Love Call Recording
11/05/2015 You Won't Believe What That Agent Just Said to Your Customer
09/28/2015 How Call Recording Improves Call Tracking
07/28/2015 How iOS and Google Play Help You with Call Recording
07/13/2015 What Is Call Recording?
07/09/2015 Top Reasons the Legal System Needs Call Recording
07/07/2015 Call Recording: 5 Year Archive a Must for European Financial Services
06/16/2015 Call Recording: Still an Important Tool in Business Today
06/09/2015 Does Call Recording Make Sense for Your Business?
04/14/2015 European Advisers May Need to Adopt Call Recording
04/08/2015 What You Need to Know: Call Recording in a SIP Environment
04/06/2015 Are You Missing These Call Recording Benefits in Your Call Center?
04/06/2015 Why You Need Quality Call Recording
02/28/2014 How to Balance Call Recording with PCI Compliance
03/07/2013 Why VoIP Call Recording is a Good Thing
03/04/2013 What to Consider Before Purchasing a Call Recording Solution
01/07/2013 CallCopy Demonstrates Proficiency in Call Recording for Healthcare
11/30/2012 Why Call Quality Monitoring Improves the Customer Experience
08/24/2012 Call Recording is Improving How We Do Business in a VoIP Environment
12/12/2011 Insights into Hot Investments for 2012 - Call Recording Included!
12/01/2011 Call Recording with Keyword Identification Improves Customer Service
08/31/2011 Call Recording: Are You Making it Work for You?
04/29/2011 Mobile Mentor Drives Rapid ROI with Call Center and Call Recording Solution from CosmoCom
01/11/2011 The Power of Call Recording for the SMB
04/27/2010 CyberTech Call Recording Drives Success for Gloucestershire Police Force
01/07/2010 VPI Solutions Achieve Avaya Compliance
09/21/2009 SIP Print SME Receives Best of Show at TMC's ITEXPO West
08/20/2009 CallCopy Intros cc: Insight Platform
08/11/2009 Telrex Offers Integration for CallRex Workforce Management and Fonality's PBXtra Call Center Solution
08/10/2009 Telrex Offers Integration for CallRex Workforce Management and Fonality's OBXtra Call Center Solution
07/16/2009 CTI Group Earns Patent for Scalable Conversation Recording
07/09/2009 NICE Systems Launches eXpress for Cost-Efficient Call Recording
08/07/2008 SmartCatalog Partners with MIS Group to Extend SalesLogix and MAS 500 Offerings
08/06/2008 Accenture and SAP Partner to Enhance Trade Promotion Management for Enterprise Customers
08/04/2008 Tides Center Enhances Projects with Force.com Integration
07/09/2008 CRM OnTarget Selects Ensim Unify to Deploy and Manage Microsoft Apps
07/08/2008 IMA Financial Group Selects ConcourseSuite 5.0 from Concursive
07/07/2008 Ensynch to Expand Portfolio with Acquisition of eBI Solutions
07/07/2008 Microsoft and TenDigits Form Alliance to Deliver Mobile Access for Microsoft Dynamics CRM
07/01/2008 Rostrvm Solutions Intros Call Center Solution for Optimal Call Routing
07/01/2008 MidSouth Bank Turns to Oracle for Customer Service Overhaul
06/30/2008 CRM Manager Joins Convio Fusion Partner Program
06/26/2008 Patients Selected for CRM Feature Assessment Study
06/24/2008 Informatica Global Customer Support's California Service Center Rated Outstanding by SSPA
06/24/2008 Trisys Intros Call Recording and Screen Capture for SMB Market
06/24/2008 SER and VPI Partner to Deliver Call Recording, Quality Management and Agent Coaching Capabilities
06/18/2008 CTI Group Partners with Fused Group to Implement SmartRecordIP
06/17/2008 Arke Systems Customizes Service Offerings for Microsoft Dynamics CRM Online
06/16/2008 Optical Systems Launches Save-a-Deal Call Center
06/12/2008 Sears Turns to Richrelevance to Enhance Online Shopping Experience
06/11/2008 c360 Now Offering BI Analytics for Dynamics CRM
06/10/2008 Customer Effective Partners with Experlogix to Deliver Complete Quote-to-Order Automation Solution
06/05/2008 Verint Systems' Impact 360 Recording Solution Now Avaya Compliant
06/04/2008 Intergraph Releases Business Intelligence for Public Safety Solution Suite
06/03/2008 ASC to Demonstrate New Version of Quality Monitoring Solution
06/02/2008 TelStrat Launches Engage Contact Center Suite
05/28/2008 WNS Forms Strategic Partnership with Exchange Solutions
05/27/2008 Ferguson Wellman Capital Management Selects CLIENTLOGIX for CRM
05/21/2008 Focus on CRM in Contact Center Down from Ten Years Ago
05/14/2008 Customer Effective Successfully Promotes Microsoft Dynamics CRM 4.0
05/14/2008 WorkNetSkills Launches New Website to Deliver On-Demand Training
05/12/2008 Australian Customers Becoming More Accepting of Speech Recognition
05/09/2008 Sage Software Intros ACT! for Financial Professionals 10.0
05/07/2008 CTI Group Launches Hosted Call Recording Solution, SmartRecord IP
05/06/2008 I.B.I.S. Offers Support for Microsoft Dynamics CRM Online
05/06/2008 Kaiser Permanente Expands Performance Management to Improve Coaching in Call Centers
05/05/2008 Applimation Enhances InfoShuttle Suite to Support SAP Applications
05/01/2008 U.K. To Measure Consumer Satisfaction
04/30/2008 Echopass Helps AEIS to Optimize Customer Service with Hosted Contact Center On Demand
04/30/2008 Verint Witness Actionable Solutions Validated Through Gvalidated Application Integration
04/29/2008 Talisma Click to Call Now Available to Improve Customer Service
04/28/2008 DataCore Software Corporation Secure $30 Million in Equity Investments
04/28/2008 AirWave Wireless Management Suite 6 Now Available
04/24/2008 I.D. Systems Acquires PowerKey and Launches PowerKeyPLUS
04/23/2008 Microsoft Dynamics CRM Online Now Generally Available
04/21/2008 Empirix's Hammer Performance Assurance for Siebel Receives 2008 CRM Excellence Award
04/16/2008 Compiere Releases New ERP and CRM Solutions
03/31/2008 Impact 360 Workforce Optimization Now Avaya Compliant
03/25/2008 AbleBridge Launches Quick Start for Microsoft Dynamics CRM Live
03/25/2008 Concursive Integrates Web Content Management System into ConcourseSuite 5.0
03/25/2008 KANA Closes Seven-Figure Deal to Provide Customer Service Solutions
03/19/2008 Non-Profit Organizations Turning to MPower for CRM
03/11/2008 IDC Study Examines Active Archiving
03/11/2008 VPI's Activ! Voice Recording Solution Rated Avaya Compliant
03/06/2008 Bravestorm Launches BoldChat 5.0 for Interactive Customer Service
Call Recording Enewsletter Sign Up
Press Inquiries